Guts Casino - Slowing down confirmation and €5,200 withdrawal
User: Bart Stamm, Disputed casino: Guts Casino, Status: REJECTED, Amount: 5200 €, Published: 28.06.2019
I enlisted to this online gambling club and chose to check out it seeing incredible audits here. I had my clench hand withdrawal and everything was alright, my account was confirmed and everything was alright so they payed me out. After that I played some more, figured out how to get as much as 5200 euros altogether. After day or more with no development on my withdrawal I was advised they have to confirm my account with the end goal for them to pay out (even intense a similar account previously was checked). After they disclosed to me that I sent them my bank proclamation in composed and it obviously shows bank logo, charge card number and my name together with address. Likewise I sent them the agreement among me and the bank saying I own the account in that bank and papers have bank seal on it! After that was dismissed I made a screen capture on my PC indicating my web based financial help that shows HTTP Connection, my name, my IBAN, Bank logo and pretty much everything there is to appear. What's more, their specialist let me know on visit that screen capture will be sufficient for them to confirm.
In end, i've sent all that could possibly be needed archives they required and they I accept slowed down my payout intentionally, particularly considering my clench hand payment was finished with no problems.
Comments
01.07.2019
Guts Casino
Hello and great day Hrvoje,
I am sorry to learn that your withdrawal hasn't been paid out and that the records confirmation process is causing you burdens. In the event that you have been confirmed, at that point we shouldn't require archives again except if there is a payment strategy we haven't checked previously or a record lapses.
Would you be able to please send an email to help en@guts.com where you give your first and last name, date of birth, email address and place of residence. Likewise determine that the email is concerning a KoiSlots objection and to be handles by Oscar. When I get this email I will begin researching this circumstance to check whether there is anything I can do.
Have a dazzling rest of your end of the week and take care.
Best regards,
Oscar
Guts.com
01.07.2019
Bart Stamm
Neither record has not terminated and the payment technique was equivalent to store strategy, you have no issues with documentation or approvments when it is deposid that should be made and that goes easily. Fortunately for your slowing down techniques I bet away that 5000 euros and more since I was insane enough to do some more stores and that plainly was your objective. Intriguing enough when I sent and transferred those archives they were dismissed however when I told the specialist of yours on talk that I will gripe at askgamlers I recieved email that my account was confirmed ofcourse after I lost my cash. Not out of the question activity would be for you is take care of me in any case however I dont see that occurrence since then your slowing down procedure would have no point by any means, would it?
02.07.2019
Guts Casino
Hello and great day,
An email has been sent from our help with the goals of the objection made, we're lamentably not ready to offer a discount in this case.
This is because of the KYC procedure being something that must be finished before we can send your withdrawal once we have requested a report.
The misfortunes were deliberately caused by the player by spending the assets and there was no consolation on our part.
We're heartbroken that we couldn't offer a smoother check process however we have systems that must be followed with regards to confirmation of a players payment techniques and individual subtleties.
Best regards,
Oscar
Rizk.com
02.07.2019
Bart Stamm
Again, as I said previously, my account was confirmed together with my payment strategy and card that is anything but difficult to finish up since my first wothdrawal went fine and dandy. I surmise this additionally has no sense to do on the grounds that your slowing down strategy worked fine and dandy from the reasons referenced previously. Your administration and relations with cluents are horrible!
03.07.2019
KoiSlots
Based on player's message posted on June 22nd, 2019 it is currently clear that the contested withdrawal sum has been played and lost by the player. In such circumstance, KoiSlots Grumblings Group has no other alternative, yet to dismiss the case as the principle objections subject is no longer valid.