Gunsbet Casino - Rewards Appropriated & Account Shut Without Legitimate Support
User: freddy.frami, Disputed casino: Gunsbet Casino, Status: RESOLVED, Amount: 1000 $, Published: 04.05.2019
Hello
I as of late joined to this gambling club and made a store from my financial balance. I won around $1000 then request a withdrawal. I presented my ID, my charge card, a service bill. At that point I get an email saying they needed a depiction of my ecopayz which I submitted. At that point they need an image of my financial balance. I gracefully that. At that point I get an email saying I expected to take a selfie holding a sign saying "Howdy, Gunsbet" with the date and my ID in one hand. I gracefully that. Next they need one with two hands appearing, the sign, my ID and furthermore the live visit open and appearing in the selfie....again I flexibly. At that point a couple of hours after the fact I sign in to see the improvement and I was educated my account is shut and rewards/stores appropriated because of misrepresentation. I got some information about, as I have never been blamed or commited misrepresentation. The talk just said its shut always because of misrepresentation. So I sent an email to help, they disclosed to me he same. I requested verification, which they wont give. They continue saying I misrepresented reports and took cash from a bank....I figure I would know whether I did that, as I would be in prison. I continue messaging and requesting the verification, however just find a similar solution. I have made a few withdrawals at different gambling clubs with no issue. Im sure all gambling clubs utilize comparative misrepresentation identification methods.
< replicated messages and visits expelled; reason - containing touchy individual data >
Comments
04.05.2019
Gunsbet Casino
Dear Maurice,
We might want to benevolently apologize for all the burdens brought about by your rewards discount and account shutting. So as to forestall any sort of budgetary misrepresentation at our Gambling club, we take the check procedure very seriously.
If it's not too much trouble comprehend that each player needs to pass the confirmation procedure before their first cashout. In some cases the reports gave to us can cause some suspiсions, and we need to request extra ones. On the off chance that much after that doubts are safeguarded, we need to request Skype check, to ensure that all the records are authentic and the proprietor of them is the individual playing in our casino.
After you effectively passed Skype confirmation, we have opened your account and restored all the rewards to your equalization. You can pull back them with no problems.
Sorry for the caused burdens. Much obliged to you for your patience!
We wish you more rewards ahead! Great luck!
Best respects,
GunsBet Backing Team
04.05.2019
freddy.frami
I can affirm my account has been opened and cash returned. I do thank you for doing that. Be that as it may, and I am very much aware of fraud...but you truly need a superior purchaser approach. There was never any "we are marginally dubious and might want more check" it was "you dedicated misrepresentation and are for all time prohibited". It was quick, it was discourteous and it was superfluous. It would be ideal if you encourage your client care delegates to be increasingly careful and approach the player with more regard. I'm certain extortion is submitted day by day, however you can't simply charge them without giving the evidence.
I do thank you for giving me get to again to pull back my cash, however you have to learn better approaches to manage players.
04.05.2019
Gunsbet Casino
Dear Maurice,
We will accept your recommendation into account.
Thank you such a great amount for understanding!
Have an extraordinary rest of the week!
Best respects,
Gunsbet Club team
04.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.