Grand Reef Casino - Mentioned payouts three months prior, still not prepared
User: Ansel Schoen, Disputed casino: Grand Reef Casino, Status: RESOLVED, Amount: 700 $, Published: 17.08.2019
I have composed a ton of messages to all Excellent reef contacts ie: support, clerk, celebrity and chief the most recent 2 months without any answers and just about 20% out 100% of my live talks have been reacted to fundamentally same answers they state I will get my rewards yet couldn't let me know or guarantee when I could anticipate it/
Comments
31.08.2019
Ansel Schoen
I feel that there nations high specialists ought to get them to pay out players rewards and they should,be fined or gambling club and staff ought to abolished
31.08.2019
KoiSlots
This grievance has been revived according to submitter's solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the contest coming to a good resolution.
31.08.2019
Ansel Schoen
I sent another report in regards to no compensation out following 4 months with Ask card sharks yet they didn't distribute new proof from talks and my announcement in regards to there shenanigans with not reacting to visits on the off chance that they do its a similar story "your rewards will get prepared sir" all fat fruadulant lies
01.09.2019
Ansel Schoen
I have an account with Fantastic Reef club and it has been 4 months trusting that mentioned withdrawals will be processed,I have been lied and I'm not being told when I'll get it if ever.
Now I go to ask and they either don't react or close down talk support ,
The pdf document connected shows the date of exchanges mentioned withdrawals, I have sent a great deal of messages to all Excellent reef contacts ie: support, clerk, celebrity and chief in the course of the most recent 4 months without any answers and just a couple of my live visits I have had a reaction yet they fundamentally offer same responses they state "I will get my rewards soon Sir" yet couldn't let me know or guarantee when I could expect it.
They were extremely constant toward the beginning with messages about September 2018 being that Australian's were out loud them play with them again sending and ringing me with rewards offers and a couple of free chips on the off chance that I said I couldn't deposit.
They state they have raised it a few times and that was month back, At this current second composing this I am asking talk support again with no reaction .
I don't have a clue what else I can tell or ask you , it is such a depleting experience and feel I've been defrauded with them not getting withdrawals prepared in due time , I wonder what number of different Australians are experiencing this equivalent involvement in there shenanigans to make a player deposit.
Talk support Stan really had the nerve mentioning that I make a store of $30 , I said I had no cash to play with and was hanging tight for them to finish the withdrawals that I mentioned before I'd consider to store and play there again and be given affirmation this long postponement would not occur once more. I was advised my personality records were up to date.
I truly trust you can help ,they are a misleading club and they have the right to be bothered about them not paying out not to mention getting it really prepared .
01.09.2019
Ansel Schoen
I have gotten this email following 4 months and luckily I have a Coinjar account keep a watch out in the event that I despite everything get it and how quick once it ell them that I done what they mentioned.
Thank you for reaching us in regards to your withdrawal you have with us.
Please acknowledge our earnest expressions of remorse for the time it has taken to get to your withdrawal, have confidence that every single future withdrawal will be a lot of smoother starting now and into the foreseeable future.
We mercifully ask that you please switch your withdrawal and re-submit it by means of Bitcoin, as this choice will give you a practically moment Payout alternative. In the event that you don't have a Bitcoin wallet account, if it's not too much trouble feel free to enroll one from your local supplier at https://www.coinspot.com.au
Once you have enlisted, it would be ideal if you feel free to demand your withdrawal in the clerk and let us know. We will at that point procedure the assets into your Bitcoin account. You can utilize bitcoin at different areas, atm's, cafés, move the assets to your financial balance and so forth
Please let us know should you need any help.
Kind Regards
Amazing Reef Online
02.09.2019
Ansel Schoen
Issue settled !!! Well following 4 months hanging tight for a bank wire payment , I was told today early hours of the morning approx (5am) in South Australia in an email from clerk to drop bank wire and pull back through Bitcoin , to which I have a Coinjar account as of now for a considerable length of time fortunately.
I have gotten my payout into Bitcoin around 15 hours in the wake of messaging them back revealing to them I have done that and furthermore gave the Bitcoin address to pay into in email answer, I inquired as to for what reason couldn't have somebody disclosed to me that 3 or more months prior, So any one with a Bank wire mentioned necessities to have a coinjar/Bitcoin account and you will get your winnings
02.09.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.