EmuCasino - Duping players out of their rewards
User: Enola Kihn, Disputed casino: EmuCasino, Status: RESOLVED, Amount: 1300 $, Published: 12.05.2019
Was playing blackjack live and the seller pulls out the cards 2-3-8-3-8 which ought to have made the vendor bust however rather the seller didn't filter the fourth card the *3* right or deliberately thus when the vendor checked the following card *8* the table lost as the vendor got 21.
You could see straight away the vendor realized she ought to have busted however as opposed to ending further games they simply proceeded on managing as opposed to tending to our endeavors to address the issue they simply proceeded on like nothing wasn't right.
I endeavored again to contact support in which I addressed Damon who affirmed there was a mistake and the vendor ought to have busted so he exhorted the wager was void and we would recover our underlying wager where I asked how that was reasonable as we obviously won the round as the seller ought to have busted however everything he did was ask that I stand by then alluded me to ask support on the Emu gambling club landing page.
When I requested a reference number he simply exhorted there was none and that I would need to cite the game time stamp.
Contacted Emu support in which the individual revealed to me that there was nothing they could do and that the wager would simply be void.
Asked how that is reasonable that we obviously won the round and they are not having any desire to pay out their clients their rewards they so properly won.
All she could let me know was that it was far-fetched we would get our rewards and that she will hold up a ticket.
I have not heard anything since nor have I even recovered my underlying wager yet I do accept its sickening that the club is eager to swindle their clients and practically out right robbery of their appropriately earned rewards and no sensible clarification why we are not getting our cash and rewards or give a time span to a reaction when asked.
Comments
12.05.2019
KoiSlots
Dear @Enola Kihn,
Please try to refresh your objection as needs be and explain the aggregate sum of the initial bet.
Thanks for participating the KoiSlots Grumblings Team.
12.05.2019
Enola Kihn
The wager was for $1300
13.05.2019
EmuCasino
G'Day Enola Kihn,
Thank you for raising the issue and I can see that a ticket was made to the game supplier and we are hanging tight for their reaction. Shockingly, we don't have any power over the ongoing interaction activities as this is from the supplier side yet will pursue the supplier up and get a clarification from them.
Thank you once again.
EmuCasino Client Support
15.05.2019
Enola Kihn
No reaction from Emu club starting at yet adjacent to the reaction on 8 May 2019.
17.05.2019
Enola Kihn
Emu gambling club reacted to me yesterday and discounted me $650 which doesn't mirror the wager or winning I ought to have received.
So I addressed an Anna at their client assistance and she didn't appear to comprehend what was happening.
From what I comprehend it resembles Emu club have evaluated an entirely unexpected game where they committed an error on also subsequently the discount of $650.
They are presently investigating the game in which I have raised an objection about according to the screen shots taken.
So it was not only one game they committed an error on however two up until now.
While I'm cheerful they are sufficiently straightforward to show they committed an error in another game I would particularly them to determine the present issue in this game.
19.05.2019
Enola Kihn
absolutely disgusting
This is the reaction I got from Emu gambling club
"This is Anna from EmuCasino Client care Team.
Expectation you are well. We apologize for the deferral with respect to your question. It would be ideal if you be educated we have gotten an update from the Game Supplier. They have affirmed that the main sum not credited would be the triumphant measure of $650 which we have just discounted back the sum to your account prior. Indeed, upset for the burden caused."
How refunds of $650 even bode well when you can unmistakably observe from my screen shot that I had over $1200+ wagered on the game and the client care affirmed the vendor didn't check the right card and we ought to have won but then they will just discount $650?
How does a discount of $650 even make sense?
What a disrespect and cheat.
19.05.2019
Enola Kihn
Have mentioned to be reached by a chief presently so observe what happens.
19.05.2019
EmuCasino
G'Day Enola Kihn,
I have investigated the case and we have reached the game supplier and asked for a full clarification and rationale for what valid reason they expressed a $650 discount ought to be granted.
Please observe that the blunder originated from the game supplier and we don't hold any duty regarding any specialized disappointment, Show Mistake, Power Majeure, and additionally the result of a club or a poker game, or potentially any similar.
This case is our top need and we mean to get this settled ASAP, soon as the game supplier answers we will tell you the outcome.
Thank you once again,
EmuCasino Client Support
21.05.2019
Enola Kihn
No reaction from emu gambling club as of yet.
25.05.2019
Enola Kihn
Still no reaction from Emu club starting at yet.
This has been going on since 7 May 2019.
I'm very upset that Emu gambling club are more than ready to take your cash however with regards to giving any help with connection to rewards they are glad to take as much time as is needed and stall.
Again I need my all underlying wager back and the rewards that I ought to have gotten from that game.
28.05.2019
Enola Kihn
Complaint resolved
28.05.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.