Dons Casino - Acting dishonestly and not regarding customers wishes
User: Curtis Beatty, Disputed casino: Dons Casino, Status: RESOLVED, Amount: 3500 €, Published: 18.08.2019
I had an account with Wears gambling club and I chose to close my account after not having a lot of karma. I messaged the gambling club on 25th June asking them to For all time close my account and to expel me from their mailings.
The gambling club at that point messages me on the eighth August contribution an amazement on the off chance that I needed to return (total negligence to my solicitation of not getting any mailings and furthermore of a perpetual square). I am then lured to come on visit and request my account to be revived. No cooling period was offered according to regular when an account is for all time blocked or self avoided. Rather the account was opened straight away. I played and I lost 3500 euros.
Had the gambling club acted reasonably and morally in any case, I would have never lost this cash but since they haven't acted morally and utilized exploitative promoting strategies, I went ahead visit and requested to revive my account.
Comments
26.08.2019
KoiSlots
This objection has been revived according to Wears Club solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the contest coming to an acceptable resolution.
26.08.2019
Dons Casino
Dear KoiSlots and to our esteemed customer
Thank you for reviving this grumbling thread.
We might want to apologize not reacting to the protest in a convenient way.
@Curtis Beatty The club the executives has educated us that you are in steady correspondence with the Consistence Group.
We will refresh this post once we got the outcome.
Kind regards
DONDS CASINO
29.08.2019
Curtis Beatty
Hi,
Wears Gambling club and I have arrived at a genial arrangement and Wears have helped out me and have additionally apologized for the delay.
I will refresh once the grumbling is shut and a result accomplished yet the two gatherings have concurred a reasonable outcome.
Thank you Wears for your collaboration so far.
31.08.2019
Dons Casino
Hi Curtis Beatty
Benevolently let us know whether you got the funds.
Regards
Wears Casino
31.08.2019
KoiSlots
Dear @Curtis Beatty,
Please let us know whether there's a report with respect to your continuous protest. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.