Diamond Reels Casino - Bitcoin payment declined

User: ernser.elva, Disputed casino: Diamond Reels Casino, Status: RESOLVED, Amount: 3500 $, Published: 01.04.2019

I began playing on October 2018 after about a month I won my first win of $13,500 , following multi month I got $10,000 paid by bitcoin , Now they are professing to have a "bitcoin" issues, Anyway I discovered that they are paying different players, I email and addressed client care on various occasions, the answer is a similar answer: " we do apologize for the burden. We are as yet encountering issues with Bitcoin and we can't be sure when it will be back up."
I couldn't want anything more than to get paid .
Harris

Comments

01.04.2019
Diamond Reels Casino

Hi Harris,

We trust you're well.
We have been encountering progressing issues with Bitcoin payments which we are effectively attempting to determine. The issue has been influencing some account holders just, tragically one them acting naturally. Since the issue isn't affecting all, we are in this manner ready to give certain player payments by means of Bitcoin. Right now, we are unbale to give you a time span with regards to when the issue will be settled. Thus, we have mentioned that you sympathetically acknowledge payment by means of wire move with the goal that your compensation out is gotten in a convenient way. It isn't our aim to keep assets down as we highly esteem speedy withdrawal payments. We believe that you will give us right wire subtleties with the goal that we can discharge your compensation out expeditiously.
Sincerely,
The Jewel Reels Team

01.04.2019
ernser.elva

Hello,
Any individual who store with Bitcoin realizes that everything necessary to send a payment is a Crypto number, If Precious stone reels can acknowledge Bitcoin they are 100% equipped for sending payment,
Jewel reels have a functioning Bitcoin Withdrawal in the Clerk and appears to conclude who to pay.
I need to get paid a similar way I store, This is a fundamental and ordinary practice, I have been standing by painterly for more than multi month.
Harris

05.04.2019
KoiSlots

Dear Jewel Reels Casino,

Please let us know whether there's some report in regards to this case.

05.04.2019
Diamond Reels Casino

Hi Harris,

We have endeavored to pay you by means of Bitcoin however shockingly have not had any achievement. May we recommend that you furnish us with an other bitcoin address and we'll be glad to endeavor payment to you by means of this strategy again. Nonetheless ,in light of a legitimate concern for getting your payment to you as fast as could reasonably be expected, we propose that you acknowledge a wire payment again. This is our proposal right now as we can guarantee you that by means of this technique your payment will be gotten timeously and immediately.
Sincerely,
The Jewel Reels Team

05.04.2019
ernser.elva

Hello Precious stone reels,
I sent an email with a bitcoin address,
I will keep this open till I get paid .
Account ID:
ernser.elva
Current Balance:
$ 3,501.55 USD

Harris

05.04.2019
ernser.elva

This is the answer from precious stone reels to my Email

Howdy Harris,

I believe that you are well.

in light of your ongoing email, if you don't mind note that we are as of now encountering some specialized troubles with our bitcoin withdrawals and thusly we would expect you to start your withdrawal by means of bank wire so we can have this prepared out to you when possible.

Don't hesitate to contact our help group should you have any further questions or concerns.

Warm Regards,

Nick.

Jewel Reels Client Care

For 24/7/365 client service, if it's not too much trouble utilize the accompanying cost free phone line:

06.04.2019
Diamond Reels Casino

Hi Harris,

We apologize for the disarray here. Money had settled on a choice to endeavor a payment to you by means of an other Bitcoin address anyway our help group was uninformed of this and prompted as they did. Because of our progressing issues with Bitcoin payments, we are suggesting players who've had fizzled Bitcoin payments in the past to pull back by means of wire to forestall delays.
Merciful reinitiate your assets by means of Bitcoin with an other Bitcoin address and we will endeavor to procedure to you again by means of this channel according to your request.

By and by, statements of regret for the interior misjudging that we've had. We're keeping our fingers crossed that your payment will be effective this time around.

Sincerely,
The Jewel Reels Team

06.04.2019
ernser.elva

Hello,
This is the Email I got from precious stone reels, They expelled the Bitcoin Withdrawal alternative from my Clerk and instruct me to give a payment, I don't know what to think, I email Jewel reels my Bitcoin address demand once more.,
Harris

Howdy Harris,
I believe you are well.
according to your ongoing question in regards to your Bitcoin withdrawal, I might want to offer our sincerest conciliatory sentiments for the bother caused.
Please note that there are discontinuous issues with Bitcoin and as such a few players have had the option to effectively pull back and others have not. Shockingly, because of this specialized trouble your withdrawal was unsuccessful.
Notwithstanding, we had mentioned an alternate bitcoin address for your withdrawal which you have given and we have gotten criticism from our Money group that you may please feel free to start your withdrawal by means of Bitcoin once more.
Harris, compassionately note that we esteem our players and we are very glad to see that karma has been your ally and you have had an inconceivable success from us. I can guarantee you that you will get your winnings.
By and by, I do apologize as there was a touch of disarray with your past withdrawal query.
Here at Precious stone Reels we highly esteem giving magnificent client support and guarantee that our players are consistently happy.
Please feel free to start your withdrawal by means of Bitcoin from inside your cashier.

We would like to see you on our champs list again soon!

Please don't hesitate to contact our 24-hour bolster group should you have any further queries.

Kind Regards,

Alicia.

Jewel Reels Client Care

For 24/7/365 client assistance, if it's not too much trouble utilize the accompanying cost free phone line:

USA: USA: 1 866 311 6263

I ema

07.04.2019
Diamond Reels Casino

Hi Harris,

As referenced already, we have been having issues with Bitcoin payments and as such Bitcoin was expelled as a withdrawal choice. We have re-added this choice to your clerk since and noticed that you have effectively started your withdrawal. On the off chance that you have any further inquiries, if you don't mind contact our helpdesk straightforwardly for snappy help on the issue.
Sincerely,
The Precious stone Reels Team

09.04.2019
KoiSlots

Dear @ernser.elva,

Please affirm if the issue has been settled. Please be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut accordingly.

Thank you for your cooperation.

09.04.2019
ernser.elva

Hello,
Precious stone Reels added Bitcoin to my Clerk and I pull back the equalization, I might want to keep this objection open until I get paid, In the previous multi month I had Jewel reels had my withdrawal Declined following a couple of days, this happen multiple times in the previous multi month, see an email From January:

Account Payout Declined - Jewel Reels Gambling club - TraceID 37002376

Jewel Reels Club
Marry, Jan 23, 1:31 AM
to me

Payout Solicitation Declined
Dear Harris Kreloff,
We're heartbroken, yet your BTC payout solicitation of $ 2,000.00 USD for Account ID ernser.elva has been declined.
Auto Part Txn of 8573.29 USD

We thank you for your proceeded with business and are constantly accessible in the event that you ought to have any questions.

Email: cashie­r@d­iam­ond­ree­ls.com
Phone: 1 866 311 6263
- The Staff at Jewel Reels Gambling club -

13.04.2019
KoiSlots

Dear @ernser.elva,

Please try to refresh your issue in an auspicious way and let the KoiSlots Objections Group know whether you got the payment. Please be in mindful in case you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut accordingly.

Thank you for your cooperation.

13.04.2019
ernser.elva

Thank you for your assistance, We got paid.
Harris

13.04.2019
KoiSlots

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.

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