Casino Moons - Deferred Withdrawal, Accounting Office Not Reacting

User: Alison Koch, Disputed casino: Casino Moons, Status: RESOLVED, Amount: 20000 R, Published: 05.04.2019

Hi I've pull back R20000 on the 25/03/19 and every one of my records were affirmed. Presently I have an issue that the accounting division is neglecting to refresh me on my withdrawal. I've been sending messages to them however they never reacted. They are likewise neglecting to illuminate clients which archives to send before they withdraw

Comments

05.04.2019
Alison Koch

I assaulted a screen capture of their react after my email to you.You can see that they are postponing my withdrawal without an appropriate reason

06.04.2019
Casino Moons

Hello,

Thank you for connecting with us concerning this issue.
We have checked your account and discovered that tragically your most recent withdrawal demand has been surely declined because of the Confirmation Procedure. The Confirmation Procedure becomes alright for accounts with pending payouts and is a standard system that can be performed up to twice per year.

During this procedure, Security and The executives will altogether audit the account and all account action during this extra check, just as the records that you have recently sent. If it's not too much trouble note that the Check Procedure happens so as to guarantee that the withdrawal procedure is smooth and safe for all our customers.

We saw that you figured out how to make another payout demand, that we might want to sympathetically request that you leave pending, so the withdrawal solicitation can be audited when soon as the Confirmation Procedure ends.

Should you need extra data or have any inquiries, kindly don't stop for a second to tell us.
Kind regards,
The Gambling club Moons Team

08.04.2019
KoiSlots

Dear Gambling club Moons,

Please let us know whether there's some report with respect to this case.

10.04.2019
Casino Moons

Hello,

We trust this message discovers you well.
Please note that the account is for the second under the Check Procedure. The right now pending withdrawal solicitation will be checked on when the Confirmation Procedure has finished and we will refresh you when the payment is made.
Should you need extra data or have any inquiries regarding the account meanwhile, kindly don't stop for a second to tell us.
Kind regards,
The Gambling club Moons Team

12.04.2019
Casino Moons

Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has been affirmed today and the assets will arrive at your account in as long as 24 hours.
Should you need any assistance or have any further inquiries concerning your account, kindly don't spare a moment to contact us.

Kind regards,
The Gambling club Moons Team

12.04.2019
Alison Koch

Hi I like to educate you that I've gotten my withdrawal and a debt of gratitude is in order for everything

13.04.2019
KoiSlots

Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.

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