Casino Joy - As yet looking out for my withdrawal for 3 weeks at this point
User: bernard.waters, Disputed casino: Casino Joy, Status: RESOLVED, Amount: 500 €, Published: 22.06.2019
After making a withdrawal on the 21th of may I am as yet looking out for my cash. The 21th I caused a to pull back of 500 euro. They requested all the record so in the wake of verifiing my archives the pull back was aproved. Following seven days still no cash on my bank. After couples of times asking on the visit they at long last put it trough to the money related departement. They state it was a specialized issue at trustly. Alright prompt do it once more. Alright. Ik did again a withdrawal same story. Still just get sends attempt it again and not helping me. Presently after the second time they disclosed to me they can do it manualy I need to een my bank articulation ( once more) and furthermore again the rear of my id. ( check was allready done.
Now I need to hold up 72 hours kick the bucket confirmation once more.
The most dissapointing for me is that there is no one who gets this issue and continually I need to clarify my concern. And furthermore they continually utilize the normally waitingtimes. Significantly following three weeks they set just you need to pause... im wonderingwhen my cash will come. Im losing my trust in it.
Comments
25.06.2019
Casino Joy
Dear bernard.waters,
Thank you for reaching us!
I can see that your withdrawal was sent physically on 14.06.2019. I am sorry for the deferral, I can see this is because of an issue with the payment provider.
On the off chance that you need whatever else please let me know.
Thank you!
26.06.2019
KoiSlots
Dear @bernard.waters,
Please make a point to refresh your issue in a convenient way and let the KoiSlots Protests Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
26.06.2019
bernard.waters
Hi.
I talk with the client care and they revealed to me that 14 June the pull back was been done manualy. So now I need to hold up it can take as long as 5 days before it tends to be on my bank . Last multiple times likewise with the other payment supplier they state this so I keep u posted
28.06.2019
bernard.waters
19-6 I recieve my money
29.06.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.