Bronze Casino - Deferred payment of €5,000
User: Vern, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 887.2 €, Published: 05.10.2019
Hi was fortunate enough to win 5000 playing spaces at Bronze gambling club. I made a withdrawal of 3600 euros on the 23/09/19. I got an email from Bronze Gambling club on the 24/09/19 mentioning charge card pictures and I'd which I gave I at that point got another email on 24/09/19 for telephone check which was finished . On 25th I dropped my pull back to pkay again and fortunately I won another 1400 and pulled back 5000. I had a few visit discussions and got another email on 26/09/19 mentioning more charge card pictures which again were given. In the long run in the wake of talking with celebrity supervisor Steve I got an email on 26/09/19 to state that check was completely prepared and Steve prompted he would get my Referral handled ASAP. Shockingly this didn't occur and my 5000 pull back is as yet pending.
Please help me since cash returning to my bronze account is of no utilization if can't ever make a withdrawal and I would prefer not to drop it again and hazard loosing my winnings.
Comments
05.10.2019
Vern
I addressed visit today with lucy and she prompted that the withdrawal will take 1 perhaps 2 days however not longer to arrive at my account but rather it is as yet pending in the account. Check is finished and poor reaction to emails
07.10.2019
Bronze Casino
@Vern
Thank you for carrying this issue to our attention.
We can affirm the wellspring of your rewards as follows:
• deposit ID 886354 of 44.36 EUR
• deposit reward ID 886359 of 44.36 EUR
As per the extra terms and conditions "After the receipt of a reward you will be constrained to changing out twenty (20) times the pertinent store made by you until your equalization arrives at zero (0)." https://www.bronzecasino.com/bonus-terms-conditions
For your situation, the permitted greatest money out is 887.20 Euro.
The referenced greatest money out was sent to the fund group for prompt payment.
Kind regards
Bronze Casino
07.10.2019
Vern
Thank u anyway I stored increasingly after I dropped my pull back with no reward and met betting necessities I likewise have had a go at perusing the reward approach anyway it held taken me to the primary game page which is out of line for players as they possibly get informed concerning this when they pull back. When do u expect I will get payment
07.10.2019
Vern
Withdraw as yet appearing as pending consequently not prompt payment and no email got as yet
07.10.2019
Vern
After holding up more than 8 hours from bronze reaction now 4.36pm pull back is as yet pending and. No affirmation email got about the "prompt" payout of 887.20 I reached online help who again were not useful as observed in attached.
10.10.2019
KoiSlots
Dear Bronze Casino,
Please let us know whether there's some report with respect to this case.
10.10.2019
Vern
Have got no payment up 'til now. Furthermore, no reaction with respect to all my 5000 not originating from extra assets. Anyway they have just endorsed 887.20. I have addressed visit again and got negating messages which seems customary. I comprehend the reward arrangement anyway when I stored further with no bonusnmeans that any finances won there ought to be paid out which ought to have been 1400 + 887.20.
This site gives off an impression of being simply defrauding people
11.10.2019
Bronze Casino
Dear Vern
As we have referenced over the wellspring of your rewards as follows:
• store ID 886354 of 44.36 EUR
• store reward ID 886359 of 44.36 EUR
As indicated by the extra terms and conditions "After the receipt of a reward you will be constrained to getting the money for out twenty (20) times the appropriate store made by you until your equalization arrives at zero (0)." https://www.bronzecasino.com/bonus-terms-conditions
Hence, the permitted most extreme money out is 887.20 Euro. We can affirm that this sum was effectively paid to your designated ledger with IBAN GB45BOFI 9xxx xxx6 xx43 78 on the third of October 2019.
Please make a special effort to be prompted that other referenced stores are not part of the challenged rewards. Nitty gritty clarification with supporting archives will be given to KoiSlots by email.
We trust this gives clarifications.
Kind regards
Bronze Casino
11.10.2019
Vern
Not extremely just hightlighta an obscure site which individuals should avoid. I anticipate my payout
12.10.2019
Bronze Casino
Dear Vern
Please update us when you got the payment.
Kind regards
Bronze Casino
12.10.2019
Vern
Money got today however again ransacked according to my bank 887.20 is equivalent to 790.45 I just got 769.80 that is a major contrast. Total con artists be careful with this site. Please self bar me. From all you illicit products
Thank u ask card sharks this is the main way this gambling club reacts to people
15.10.2019
Bronze Casino
Dear Vern
Please make a special effort to be prompted that the gambling club has prepared and paid the 887.20Euro.
Notwithstanding, the middle person banks, just as the recipient's bank may have charged change and preparing expenses. This is an outsider and the gambling club has no power over their fees.
Kind regards
Bronze Casino
15.10.2019
KoiSlots
Based on submitter's affirmation that the payment has been gotten, and upon club's clarification about the expense, KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.