Bronze Casino - Deferred payment and not full withdrawal reserves
User: zora15, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 120 €, Published: 10.09.2019
Ask Card shark - This is past a joke now, as should be obvious in the Image, withdrawal date was 18/08/2019, we are presently on 29/08/2019 (Check you schedule) which is 9 business days and still no payment has been made, its not difficult to work out that there slowing down payment according to past protests you have handled?! connected is the last discussion I had early today with a celebrity operator and still I get advised to pause and he will attempt to make it shorter (What does that really mean), I have been advised to stand by consistently now for 4 business day. Likewise they have diminished proposed payment as they state they just compensation x20 of your store, to which I might want testing as I can not find in their T&C's??? so I have lost 800 euros?? If you don't mind help - Craig wilde1
Comments
11.09.2019
zora15
Still no compensation out and when tested about x20 store payout they simply send a connect to the there home page.
12.09.2019
Bronze Casino
zora15
Thank you for drawing this issue out into the open. We will examine your interests and furnish you with our findings.
Kind regards
Bronze Casino
13.09.2019
zora15
HI
Still no payment.
zora15
14.09.2019
zora15
HI
Still no payment.
Regards
zora15
14.09.2019
Bronze Casino
Dear zora15
We apologize for the deferrals. Would you be able to please affirm in the event that you have gotten the withdrawal?
As was recently disclosed to you by our help group, your rewards originated from a store reward ID 714786 of €120.
As indicated by the Extra Expressions and States of the Club the most extreme sum you can money out is 20x of the material store, which for your situation is €30.
https://www.bronzecasino.com/bonus-terms-conditions/?lang=en
• After the receipt of a reward you will be restricted to changing out twenty (20) times the pertinent store made by you until your parity arrives at zero (0).
Congrats on your rewards and on the off chance that you have further inquiries, kindly don't spare a moment to visit our Live Chat.
Kind regards
Bronze Casino
14.09.2019
zora15
Hi Bronze Casino
I have recieved payment, thank you and recognize the x20 store limit, anyway you have removed 7 euros from my account, why has this been done please?
Additionally for what reason did the payment take such a long time, I dont need to suggest your club if payments take this long?
I anticipate your response
Craig wilde1
14.09.2019
Bronze Casino
Dear zora15
Thank you for telling us.
Please make an effort to remain exhorted that the gambling club isn't charging any expenses on our withdrawals.
In regards to the postponements, shockingly, there are some surprising deferrals with our outsider payment processor. We are proceeding to work with the supplier to guarantee that this issue won't happen once more.
We thank you for your comprehension and congrats on your withdrawal.
Kind regards
Bronze Casino
14.09.2019
zora15
HI Askgambler
Grumbling shut, thank you for the support.
zora15
14.09.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.