Bronze Casino - Blocked account with €4,000
User: Mackenzie, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 2000 €, Published: 29.09.2019
I am trusting that presenting this that I will have the option to get some assistance from yourselves.
I joined Bronze gambling club on the night of Tuesday the tenth of September and kept 100 Euros by means of my credit card.
On doing this the gambling club gave me a 200 percent store reward giving me 300 Euros to play with in their gambling club, I understood that there was a play through sum so I examined it was in the locale of 10000 Euros.
I played through the cash and was fortunate enough to have the option to have 4000 in Genuine Money accessible to pull back, I did this and got affirmation that my withdrawal was fruitful and that should I have to send any confirmation documentation then I would be contacted.
To pre-empt this I chose to send all the documentation before they asked to their fund dept at finance@bronzecasion.com. I at that point sent a help email to them to request confirmation to be recognized by themselves.
12 hours passed so I chose to login to my account to check whether anything had occurred with my withdrawal or on the off chance that it referenced my check been done. At the point when I attempted to login, the account said blocked, I at that point reached them by means of live visit office, they I should call attention to have no forces to do or disclose to you anything they just said I would get a message once again from help (which I have connected) around 30 seconds later.
It states that I obviously joined a sister site member of theirs and self barred. On this note I should call attention to straight away this is an untruth, I have joined different gambling clubs in the past where there are acceptable store extra offers and have left locales because of terrible/poor/moderate administrator and so forth anyway I have never self prohibited from anyplace, in their email they offer no evidence of this or name the site where this should have happened.
At this stage I reached live visit again and attempted to find support and discover more data they advised me to email support, which I have done now over the most recent 5 days around 10-15 times extraordinary I know however I have not had one answer. I contact live help various occasions and have asked them for what valid reason nobody has answered they at that point educated my that they have genuine IT issues and a ton of the time they don't browse or get messages, this is nauseating in itself when you add to the reality I attempted to call them on the telephone number publicized on their site , which doesn't work , I got some information about this also and was informed that they are not, at this point contactable by telephone and this number is redundant.
After this I have been onto their site again and searched for the tab stamped subsidiaries, in the event that you click on this connection as you see they are referencing in their one email it doesn't really assume you to a position where you can have a rundown of offshoot gambling clubs they are identified with so not exclusively are they lying about the reality I self prohibited yet the lie there thinking of doesn't follow through.
I reached live talk to request a period scale regarding when I would get notification from them as they have 4000 Euros in my account and they said as long as it takes yet on the off chance that it is any sort of objection that they just have one lady who works the protests work area and she just takes a shot at Sunday mornings, this is sickening and I have no where to turn now for help. It would be ideal if you please would you be able to assist me with this situation.
Comments
29.09.2019
Mackenzie
Just to give you an update at the beginning of today , September fifteenth I got an email expressing that they proposed to give me a discount of my deposit.
Entertaining as they had expressed in their email in regards to term and conditions cash is at the investors hazard to do so.
They educated me that I had joined another sister sight called split pros (never at any point knew about this site) not to mention at any point went along with it and they said I did it with an alternate email address (don't have another). So I have requested that they demonstrate it, which ought to be simple for them to do, as though I joined this other gambling club then they will have confirmation of my ID and so forth in their system that I would have sent them so it ought to be anything but difficult to show precisely how much this club is a liar and a cheat.
Having done some perusing somebody said to contact their permitting body as they are bringing their name into an awful light by doing this yet plan to leave this if all else fails, I simply think that its entertaining that they send one email expressing I am off base and afterward offer the discount for the store anyway I 100 percent promise you that I had lost we could never be having this conversation and I wager there would be no refund.
29.09.2019
Mackenzie
I figured I would include this in top for when they trouble in the event that they trouble! to reply.
Paying little mind to there lies I have been attempting to look there associates sites or sister destinations as you call them I can discover they go under vamos however having gone through an hour on different web crawlers composing Bronze Gambling club subsidiaries at no stage or NO Website does it list the gambling club that they are partnered to, looking on different protests and gambling club posting locales Bronze Gambling club has objection like this and other withdrawal grievances all over the place, it's such a disgrace, that such huge numbers of individuals are been misled. Because of them not been situated in the uk they want to would whatever they like to UK players. It's disgusting.
30.09.2019
Bronze Casino
@Mackenzie
Thank you for carrying this issue to our attention
We will examine your interests and update this post accordingly.
Kind regards
Bronze Casino
01.10.2019
Mackenzie
The reaction from yourselves above leaves me somewhat baffled, since you messaged me days back with your reaction consequently the explanation that I am utilizing this site make a complaint.
Let me console you again as you have expressed in your email, I have NEVER opened another account under an alternate email this is my email and consistently has been. So I will say again I challenge you to give me confirmation most likely in the event that I opened up with another site, at that point you will have the option to show me the ID of that account and contrast it with the one I sent you for my 4000 Euro withdrawal and you will see that they are not the same.
In conclusion what makes this progressively silly is that in the principal email you state I self prohibited at split aces gambling club and the purpose behind you not giving me my withdrawal is a direct result of that. False yet lets envision for a second that it is, the second email you state I had self barred from part aces and red14 gambling clubs, anyway STILL False yet it shows your interpretation of your terms and conditions and how you single out to go for whatever you might prefer as though I had self prohibited from one then for what reason would i say i was permitted to play at the other???? what's more, get the opportunity to self exclude????
I have no goal of giving this drop access any which way.
03.10.2019
Bronze Casino
@Mackenzie
Please make a special effort to be prompted that the Confirmation Group has finished the examining of your gameplay.
Under the Extra Expressions and States of the club (https://www.bronzecasino.com/bonus-terms-conditions/?isPopup=true&lang=en#):
"After the receipt of a reward, you will be restricted to getting the money for out twenty (20) times the material store made by you".
The wellspring of your rewards is Reward ID 816526 of €200.00 and store ID 816517 of €100.00. For your situation, you will get the greatest cashout of €2000 less the €100 that was at that point discounted to your account. In this manner you will be paid €1,900.
what's more, the self-rejection of your account will remain in place. Paying little heed to you preventing the proprietorship from claiming the accounts with the sister club the record shows a total match of data used to make the accounts including the full location and date of birth. Due to security approach, this data will be given to KoiSlots by email including the full game history.
To conclude the withdrawals, if it's not too much trouble react to the gambling club's email.
Kind regards
Bronze Casino
03.10.2019
Mackenzie
Your reaction has been noted and I have reached the help email.
04.10.2019
Mackenzie
I got the reaction expressing that you required evidence of address by means of my bank proclamation I sent 3 distinct duplicates by means of email after the solicitation I didn't get a reaction back expressing you had gotten them.
I held up till the following day and asked once more, as yet nothing, I contact live visit they said to email bolster I said I had done and hadn't heard back and afterward was advised they don't approach accounts so can't mention to you what's going on and I have to hold up out.
On the off chance that they are a live talk office what do they approach on the off chance that it isn't to what is really going on.
06.10.2019
Bronze Casino
Dear Mackenzie
We apologize for the deferrals.
Please make a special effort to be prompted that the solicitation was sent to the payment supplier for processing.
Kind regards
Bronze Casino
08.10.2019
Mackenzie
Still looking out for payment I will refresh this if and when I get payment.
09.10.2019
Mackenzie
Funds received.
Thank you Bronze Casino.
Thank you Ask gamblers.
09.10.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.