21 Dukes Casino - Deferred $1,180 payment

User: graham.johann, Disputed casino: 21 Dukes Casino, Status: RESOLVED, Amount: 1180 $, Published: 16.06.2019

I stored USD800 at 21 Dukes Gambling club, make a little rewards of USD380. And afterward, I made a withdrawal of USD1,180.
As common, I transferred my ID and service bill according to their prerequisite. The archives all endorsed and I mentioned my cashout.

After 5 days, my first cashout being dismissed with no email from them. I at that point go to live visit and being educated I have to sent the screen capture of my Ecopayz to them. Don't sweat it, I have done it and mentioned cashout once more. Their accounting likewise answer to me that my cashout strategy previously refreshed and withdrawal is no problem.

5 days after the fact, my cashout dismissed once more. This time, I got email that a standard security look at is being conveyed and I have to pause. Be that as it may, as told by their live visit client assistance, I can demand the cashout once more. In this way, I mentioned my cashout for the third times.

Now as of now surpass over 17 days, the cashout as yet pending. Of course, the security checking is still there.

I trust KoiSlots.com could get me out and I swear will never play at there again. Thank you

Comments

16.06.2019
21 Dukes Casino

Hello,

We trust this message discovers you well.

Please make an effort to remain educated that your withdrawal was declined because of the way that your account has been arbitrarily decided for a Check Procedure. This comprises of The board choosing a couple of arbitrary accounts with pending withdrawals, so as to audit all account action, including recently gave records and game meetings.
This is an arbitrary strategy and there is no pre-decided determination process, implying that it is highly unlikely to envision previously which accounts will be explored. It is a standard strategy, so the new payout demand that you have set on the account will be audited when the check is completed.

Thank you for your comprehension on the issue. For any additional data, kindly don't stop for a second to get in touch with us, we will hit you up as quickly as time permits.
Respects,
The 21 Dukes team

16.06.2019
graham.johann

Thank you for your brief reply.
Indeed, Confirmation of the players is critical to secure the enthusiasm of club and players. Be that as it may, with the cutting edge innovation these days, but then you took over 3 weeks for such a confirmation is absolutely unsatisfactory!! I would consider this as intentionally delay on the payment ! With this sort of awful experience, will you imagine that similar players will return and play again at your gambling club? The appropriate response is so obvious.
By the by, I am sure that 21 Dukes Gambling club ought to have the option to take care of my concern and I will be so happy to see my Ecopayz account being paid inside the following 24 hours.
Thank you!

20.06.2019
21 Dukes Casino

Hello,

We trust this message discovers you well.

Please note that we connected with the Accounting group to keep an eye on the status of your withdrawal and we will hit you up with news at the earliest opportunity.
For any additional data that you need meanwhile, kindly don't stop for a second to contact us.

Respects,
The 21 Dukes team

20.06.2019
graham.johann

Thank you for your answer. This is a joke that a withdrawal taken almost a month but to be completed.
I trust you will check with your accounting office and promptly complete the exchange. Try not to stress, I swear I will never contact at your gambling club an incredible remainder. Much obliged to you and pls help me.
Best regards!

21.06.2019
21 Dukes Casino

Hello,
We trust this message discovers you well.
Please note that the Accounting group has evaluated and endorsed your withdrawal , the assets should arrive at your account inside greatest 24 hours.

We trust you will make the most of your rewards and we are anticipating seeing you online.

Respects,
The 21 Dukes team

21.06.2019
KoiSlots

Dear @graham.johann,

Please make a point to refresh your issue in an opportune way and let the KoiSlots Protests Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is a must.

Thank you for your cooperation.

23.06.2019
graham.johann

The case can be formally shut at this point. Much thanks to you everybody . Best regards

23.06.2019
KoiSlots

Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

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