21.com Casino - Withdrawal issue and deferral

Hi jacobson.eryn,

Thank you for your feedback.

I have been in chats with the Payments office in regards to your withdrawal to discover what has occurred. The explanation that they couldn't favor the withdrawal inside 0-72 hours was that you had enlisted with an unexpected name in comparison to the name showed on your ID and Mastercard, and furthermore that your Confirmation of Address was not legitimate.
Payments have reached you to send in records required for you to confirm your account, so they can affirm the withdrawal.
Please send me a PM here if there still are any vulnerabilities what you have to do all together for your character, charge card and verification of address to be confirmed, and I will help you.

Have a decent day!

Kind regards,
Alexander

Hi Alexander,

I likewise noticed that your help group has quite recently sent to me an email yesterday , not certain on the off chance that it is unintentionally or after my choice to open up to the world on my objection here. I can't underscored enough my dissatisfaction with your 21.com client assistance group that has zero ability to see on any of my grumbling whatsoever that I have been continually been given a similar reason of my solicitation of handling has been pending with payment group , or it is under confirmation by your security group and there isn't any update or at all from anybody on and further reports demand.
FYI , reports that 21.com has been mentioning from me , have been completely given in like manner already weeks before hand and there isn't at all any reaction that I expected to furnish further check like , selfie with ID , charge card photograph and bill address. Already I have given my cell phone charge that likewise plainly show my personal residence coordinating ID address. I have likewise kept record of discussion with your help group that , I have ask and affirmed inquiry like any issue with withdrawal in the occasion the name imprinted on my Visa is diverse with ID , basically on the grounds that on this piece of the world , it isn't commanded to decorated our ID name on CC and we could be utilizing epithet. Answer from your help group is that insofar as I can store utilizing the card , there won't be any issue with the withdrawal later. With such answer , obviously , I proceeded to store in a huge number of dollars lastly had the option to recover a few misfortunes lastly hitting into all these issue compelling me to open up to the world just to get some responds?

At any rate , i'm simply following through your SOP and have given A-Z on further archives 21.com have asked, lets perceive how this turn out. All the difficulty for simply 700USD.. completely ridiculous!

Thanks.

Hi again jacobson.eryn,

Much obliged for returning to me.

"reports that 21.com has been mentioning from me , have been completely given appropriately already weeks before hand"

You gave a versatile bill which isn't substantial as a Proof of Address. Your Mastercard additionally had an alternate name from the name on the gave image of your ID, which was the motivation behind why payments couldn't endorse your withdrawal in a split second. They expected to check your character and payment archives, and you have gotten a mail to do so.

I have sent a mail to your enrolled email address with directions on the most proficient method to continue in the matter.

Have a decent day!

Kind regards,
Alexander

Hi Alexander,

Much obliged for the speedy answer. If it's not too much trouble permit me to react back on the underneath ,
"You gave a portable bill which isn't legitimate as a Proof of Address. Your Mastercard additionally had an alternate name from the name on the gave image of your ID, which was the motivation behind why payments couldn't endorse your withdrawal right away. They expected to check your character and payment reports, and you have gotten a mail to do so."

As expressed in my previous posting , I have first approved this with your help group , and I have likewise clarified on the explanation behind the distinction on the embellished name on CC since we can utilize epithet and doesn't have to follow ID card name before keeping more cash and performing withdrawal. So let me re-emphasize again that , it was distinctly with your help group affirmation , that I continue to perform more store lastly started the withdrawal procedure. There is NO reason from your conclusion to helpfully dismiss the withdrawal with the reason in such. Besides , after the accommodation of the withdrawal , nobody from your said security or payment division reached me over the time of seven days , way passing the "72 hours" length expressed notwithstanding rehashed follow up ordinary , neither did anybody reached me to disclose to me that cell phone bill can't be utilized for check process.
The report confirmation process, after obligately presenting all the records asked by your club , been a long time of pausing and there is 0 reaction from anybody on your end that you required increasingly "evidence" for check until 2 days prior when this grumbling to signed in broad daylight.
In any case, I have again adhering to through a-z the guidance you've conveyed to me by means of email , and I have as of now determinedly done as such. Lets stand by how this turn out next , I might want to see no more reasons of another "dismissed transfer"

Thanks.

Hi again jacobson.eryn,

Thank you for the extra feedback.

I have perused all the correspondence you have had with our client assistance. I can see that the operators effectively affirmed that it would not be an issue pulling back to a similar charge card as you had kept with. They furnished you the right response in regards to that, just as expressing that the taking care of time of the withdrawals being 0-72 hours.
it required some investment than ordinarily because that when payments were going to process your withdrawal, they saw that your name on the charge card didn't coordinate the name on the ID record you had sent in. We apologize for the bother this may have caused.

I have educated both client assistance and payments to investigate the methodology in regards to checking name bungles so it doesn't surpass the guaranteed preparing time for withdrawals.

I can affirm like I likewise did in the email I simply sent to you, that the withdrawal was handled and sent today in the wake of confirming your withdrawal strategy. The cash is on the way!

Don't hesitate to think of me on my email in the event that you need further assistance.

Kind regards,
Alexander

Dear @jacobson.eryn,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.

Thank you for your cooperation.

Hi ,
according to a different email correspondence by Alexander to me , the cash will be Quick exchange into my neighborhood account which will take 2-7 business days. I will keep this track open and update in like manner until this issue is at last finished up/cash received.

Thanks again Askthegambler.com for having such a helpful platform.

hi everybody, this is only an update relating to the exchange, got the cash in my financial balance today.
Thanks everybody and this might be close.

Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.