1xBet Casino - Postponing check and payment
User: gaylord.susan, Disputed casino: 1xBet Casino, Status: RESOLVED, Amount: 20000 $, Published: 10.05.2019
I am confronting challenges with 1xbet gambling club from most recent 3 days, I won some measure of cash and I raised a withdrawal demand. From the start they requested that I confirm my personality by sending archives and neteller confirmation by sending screen captures. I have sent all the necessary reports and they confirmed and they handled my first withdrawal. After that they are not permitting me to play any gambling club game and not permitting to pull back my residual equalization.
When I reached client assistance, they requested that I send letters to security division. I sent 100s of sends to security group to explain this issue, however from most recent three days I am not getting update from the group and no appropriate reaction is given from the group. I am truly disappointed with this administration and looking for help by presenting a protest here.
Comments
10.05.2019
KoiSlots
Dear @gaylord.susan,
Please make a point to refresh your grumbling in like manner and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for coordinating the KoiSlots Protests Team.
12.05.2019
1xBet Casino
Hi @gaylord.susan,
please send us your account ID, so we will have the option to make a solicitation to the Security Service.
12.05.2019
gaylord.susan
Account Id is 101912931
When I raised this grievance I had 20000 USD in my 1xbet account and attempted last 10days to pull back that sum. Just a single time or twice you acknowledged my pull back solicitation and that too littler sums. I lost everything where I couldn't withdraw.
Again I saved yesterday and won some sum. 4 to multiple times you have affirmed my payment and later on demonstrating message that is dismissed. I made different solicitation from yesterday night and it is dismissed everytime.
12.05.2019
1xBet Casino
Above you referenced that you were not permitted to play any gambling club games.
Is this data still pertinent? Or on the other hand you have issues just with cash withdrawals?
12.05.2019
gaylord.susan
Now I am ready to play gambling club games, yet my fundamental concern is I am not ready to pull back my assets. If it's not too much trouble check the screen capture attached
12.05.2019
1xBet Casino
Thank you for this screenshot!
We sent this data to the Security Administration.
Please hang tight for the update.
13.05.2019
1xBet Casino
Our Security Administration educated us that there was an issue with a payment system.
Please attempt to pull back your cash once again. Presently it ought to work.
14.05.2019
gaylord.susan
I am confronting same issue once more, it would be ideal if you discover the screen capture attached.
16.05.2019
1xBet Casino
We made another solicitation concerning your issue.
Please hang tight for the answer.
17.05.2019
1xBet Casino
We've recently gotten the data that your withdrawal demand has been approved.
Please affirm that you pulled back your assets successfully.
17.05.2019
KoiSlots
Dear @gaylord.susan,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.
20.05.2019
gaylord.susan
It isn't settled. It happens everytime when I attempt to pull back. Today likewise it is rejected.
20.05.2019
1xBet Casino
Please, determine was your withdrawal demand (2735 AED) dismissed again or are you discussing another withdrawal request?
On the off chance that it is another issue, would you be able to please give us some more subtleties. We have to know the measure of cash you attempted to pull back, the specific date of withdrawal and your payment system.
20.05.2019
gaylord.susan
It happens everytime, group process a couple of solicitations and again they dismiss everytime. At the point when I mail about this issue, they simply answer "attempt again after at some point". This is strange, you can see most recent withdrawl demands, how often it is dismissed. Connected for your reference.
For store there will be no issue with payment system and to pull back to neteller for what reason are you making issues to players.
20.05.2019
1xBet Casino
If we comprehend you effectively, you pulled back 2735 AED effectively, yet different solicitations are dismissed now.
Please keep in touch with us which payment system do you use.
20.05.2019
gaylord.susan
Yes, after 2735 AED additionally there are such a significant number of solicitations dismissed and I lost such a lot of cash by playing as a result of postponement in payment. What's more, presently I stored cash again and won some sum, yet again you individuals are not preparing pull back solicitation. You dont have cash to process?
I use neteller to pull back funds.
21.05.2019
1xBet Casino
Thank you for this information.
We will tell you when we get the Security Administration reaction concerning your issue.
21.05.2019
gaylord.susan
I can likewise contact security group through mail, it is over and over occurring. Do you think a card shark sit tight for cash without playing. I lost those 5000 USD in the wake of trusting that 24 hours will pull back. It is occurring everytime, again I saved some sum, again I attempted to pull back and it got dismissed. At the point when you are tolerating stores for what reason are you not taking care of.
@Ask Players, it would be ideal if you make some move on this. Regardless of whether they settle this issue for one time, they do it over and over by dismissing pull back solicitations and players have goal to play a game and lose everything..
23.05.2019
1xBet Casino
We were informed that you pulled back your assets on 11.05.19
The issue was with the payment system that was dismissing your solicitations. On the off chance that different issues emerge, get in touch with us again and we will be happy to help you.
Now we might want to request that you affirm this case as closed.
23.05.2019
KoiSlots
Dear @gaylord.susan,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Protests Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
23.05.2019
gaylord.susan
Still I am confronting same issue, as I said in 100 pull back solicitations you are tolerating one and I am losing cash by playing as you are dismissing. Indeed, even today I stored cash and pull back and it got rejected.
Everytime you have issue with payment system? At that point for what reason are you tolerating stores on the off chance that you have issue with payment system. Indeed, even now you can see the joined screen capture, you answer after 24hours. Do you think a speculator trust that 24hours will pull back his cash without playing.
23.05.2019
1xBet Casino
Did you contact Backing by means of Live Chat?
23.05.2019
gaylord.susan
Support live talk isn't working for me. I sent sends to data group so often. Everytime I get same answer, there is some issue please attempt again later.
It happens just when I pull back? Everytime I attempted to pull back it will get dismissed and I followup on that. Also, I get answer following barely any hours saying you can attempt later. Not certain when is that later and I play with the goal of winning. In the event that client is mentioning for pull back, why it happens everytime.
Please give some appropriate reason.
23.05.2019
1xBet Casino
Delays occur because of the specialized issues from the payment system's side.
To what extent does it generally take for you to pull back your money?
23.05.2019
gaylord.susan
Technical issues happen everytime when I attempt to pull back? From most recent one month, not atleast one time it is acknowledged first time. In the event that I dont follow up how might I know when it is settled. Check the screen capture appended and perceive how often I raised a solicitation
It takes over 5 days additionally on the off chance that I don't development and why this happens everytime. See the mistake code, inadequate balance.what is that?
23.05.2019
gaylord.susan
Check the screen capture, how often I attempted to cause a to pull back solicitation and conclusive outcome is zero. I lost everything, this happened multiple times in most recent 20 days. I attempted to pull back for entire day, you dismiss it I play and lose and again I store. I attempt to pull back and you dismissed it and I play and lose.
This happened multiple times , you can check your system. 20k usd + 5k usd + 5k usd and 4k usd today. In the event that you dont have cash pay simply close your business, dont play with people groups lives. I have lost such a great amount in my life and this is last phase of my life and I thought I am winning something however you individuals are cheating me.
Check the screen capture man, how often I collected solicitation to pull back my cash like a distraught individual.
You may think nobody will do anything, you will confront the outcomes. How about we pause and see.
26.05.2019
1xBet Casino
As we clarified before, all the payment delays are associated with the issues on the payment system's side.
Please advise us, if your last withdrawal demand was successful.
27.05.2019
gaylord.susan
What to affirm man, as I referenced you dismissed my 100 withsrawls of 20k usd 5k usd and acknowledged 100 dollars withsrawl and requesting that I affirm something.
What should I answer, you completely demolished my life. You are just saying it is a result of payment system, why it happens each time when I attempt to pull back large sum. Not atleast one time you have prepared my solicitation on first time. I need a response for this
@KoiSlots, in the event that you think 1xbet is right, at that point you can close this. If it's not too much trouble bolster me and recover my cash from them.
30.05.2019
KoiSlots
Dear @gaylord.susan,
Please make a point to refresh your continuous objection and advise KoiSlots Grumblings Group whether you have dropped your withdrawal and played off your assets? Please be in mindful that you should answer inside the given 96-hours time period, in any case KoiSlots Objections Group will consider the case as Dismissed upon player's inertia and it will be shut accordingly.
Thank you for your cooperation.
31.05.2019
gaylord.susan
I haven't dropped my withdrawls, they are dismissing it. Check my most recent screen capture attached.
31.05.2019
KoiSlots
Dear @gaylord.susan,
Please try to refresh your issue in an opportune way and let the KoiSlots Grievances Group know whether you played off your rewards or not.
Thank you for your cooperation.
31.05.2019
gaylord.susan
I am not understanding what are you saying. I obviously joined screen capture yesterday about the withdrawals dismissal and still assets are there in my account and I am attempting to pull back from yesterday night. You can see the updates screen capture which is appended to this reply.
03.06.2019
1xBet Casino
Please, advise us if the withdrawal you continued on 21.05.2019 is still rejected.
04.06.2019
gaylord.susan
As I said on different occasions, 1xbet rejects everytime when I attempt to pull back, on the off chance that I follow up for multiple times they acknowledge one little solicitation and if again I demand an enormous sum withdrawal, they dismiss it. Check the screen capture of most recent pull back solicitation. So do u say, you have payment mistake just when player attempts to pull back huge amount?
08.06.2019
KoiSlots
Dear 1xBet Casino,
Please let us know whether there's some report with respect to this case.
08.06.2019
1xBet Casino
Our Security Administration investigated your case once again. There were specialized issues with your payment system Neteller. Presently the issue is tackled, so we might want to inquire as to whether everything is working appropriately right now.
09.06.2019
gaylord.susan
Still, I am confronting issues.. check the later screen capture of today.. I kept around 400 usd and played some gambling club matches and dominated 1000 usd. At the point when I attempted to pull back it, it got dismissed. If you don't mind check the screen capture with detail explanation.
Deceiving clients to full extent.
09.06.2019
1xBet Casino
Dear @gaylord.susan,
The withdrawal issue you whined about was settled by the data from the Security Administration. You effectively pulled back your money.
The following withdrawal dismissal from the screen capture you sent us today doesn't allude to the specialized issues. As indicated by the screen capture, the purpose behind dismissal is that the withdrawal aggregate doesn't compare to the whole of put down wagers. To have the option to pull back finances you need to put down wagers with 1.1 chances or higher in the measure of your last deposit.
Please determine which issue do you have right now.
09.06.2019
gaylord.susan
Yes I can comprehend what is there in the screen capture, yet I put down wagers more than store sum. I played gambling club and put down 1:1 wagers and won some sum. By what method would that be able to be the motivation to dismiss. @KoiSlots, this is the thing that I was attempting to clarify from last one month.
I lost such a lot of cash as a result of superfluous dismissals and deferral In withdrawls. If it's not too much trouble make some move to determine this ceaseless issue.
Appended one more screen capture for reference. I have put down wagers more than store sum, multiple times more than my store amount.
10.06.2019
1xBet Casino
Please tell us if the issue you grumbling about is settled now.
As indicated by the data from the Security Administration everything is working fine now.
14.06.2019
KoiSlots
Dear @gaylord.susan,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.
14.06.2019
gaylord.susan
Issue isn't settled, I am confronting this every day atleast not many occasions when I attempt to pull back. Consider the present to be as same as last time. I have saved some sum and put down wagers and won some sum. What is the blunder message says to make client play again.
17.06.2019
1xBet Casino
Dear @gaylord.susan,
at first you whined about the accompanying issues:
- you were not permitted to play gambling club games
- you were unable to pull back your outstanding equalization from your 1xBet account
Now you gripe each time about various issues guaranteeing you can't pull back your assets. Be that as it may, as should be obvious from your reactions, you pulled back your cash effectively, even this procedure was joined by disappointments from the payment system's side.
We made not many solicitations to the Security Administration to get you out. Yet, for each situation it has been discovered that the difficult you portrayed was at that point resolved.
We consider your underlying issue was settled and ask KoiSlots to close your complaint.
on the off chance that there will be new difficulties, kindly contact our Live Help and they will give you a pertinent update on your issue.
21.06.2019
KoiSlots
Dear @gaylord.susan,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.
24.06.2019
gaylord.susan
I am not ready to pull back, everytime they dismiss it. What to state, I am burnt out on this answers and sends. Day by day I send 100 sends to security group to determine the issues. What's more, sent answers here, what is the utilization. They state it is settled for one solicitation and afterward again same thing for another request
28.06.2019
1xBet Casino
The issue you at first whined about is settled at this point. Thinking about the explicitness of your difficult we would prescribe you to contact our Live Help for the further help with cases that will arise.
02.07.2019
KoiSlots
Dear @gaylord.susan,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut appropriately. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.