Wild Tornado Casino - Unfit to get to my account
User: Zella Quigley, Disputed casino: Wild Tornado Casino, Status: RESOLVED, Amount: 0.015 BTC, Published: 14.05.2019
Following the reviving of my account, they have not given me access to my account. At the point when I press overlooked secret phrase I never get the email. I requested that they fix it, and following 2 days of them sitting idle, toward the finish of their day Friday, they request authorization to get into my account to transform it physically. I gave them authorization however they couldn't do anything throughout the end of the week in light of the fact that their specialized office works Monday through Friday. Be that as it may, presently today their supervisors are off, they simply educated me. Something isn't right. I need once again into my account. It's been a week.
I'd prefer to include that I've taken a stab at shutting my account with them and pulling back the 15 mBTC in my account since I can't get to it. They've disclosed to me they can't, and I should demand a withdrawal from inside my account that I can't get to. Which sounds quite fishy to me.
Thank you,
Comments
15.05.2019
Wild Tornado Casino
Dear Joey,
We are constantly faithful to each and every player in our gambling club, we esteem their conclusion and consider all their recommendation to improve our gambling club and to be considerably progressively faithful to our players.
When you kept in touch with the live visit support with your concern, we assumed the liability and opened your account despite the fact that it was recently shut on account of exchanges considered as chargebacks.
At that point, you have confronted an issue with signing into your account, and we utilized all the potential strategies to support you. We are grieved that it required some investment, as we had referenced in live visit we sent many letters to your email, however, perhaps because of some specialized issue, you were simply not accepting them, so that is the reason we needed to request your authorization to change your login data physically.
At long last, you had the option to have full access to it. Also, we have given an unwaveringness reward to you because of the challenges you needed to look since we need just great encounters for our players.
Moreover, since the cash was discounted your account as chargeback, we have returned it back to your balance.
Right now, we can see that you're dynamic at your account. You had the option to get to it and to make a withdrawal of 0.01500000 BTC, and now you are effectively making stores and playing at our casino.
Thank you for remaining with us! Wish you the best of luck!
Best respects, Wild Tornado Club support team
15.05.2019
KoiSlots
Dear @Zella Quigley,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut likewise. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.