VegasCasino.io - Will not respect self-avoidance demand
User: malcolm58, Disputed casino: VegasCasino.io, Status: RESOLVED, Amount: 122.48428 mBTC, Published: 04.12.2017
Hello - On 11/20 I reached online talk and mentioned that my account be forever shut because of me having a betting issue. I was coordinated to email client care with my solicitation. I quickly sent an email mentioning conclusion and self rejection due to having a betting issue.
I didn't get a reaction until the following day in 11/21 expressing they don't do changeless terminations, just present moment since then I could always be unable to play there once more (sort of the purpose of me mentioning the self avoidance since I have an issue). I again promptly reacted that I had a betting issue was all the while saving and required for them to close and square my account for whatever the longest was they could do in the event that they couldn't do changeless.
On 11/22 I despite everything had not heard back and again sent an email emphasizing the significance of conclusion since I was all the while saving and truly required their help on being rejected.
As of today (four days after my unique solicitation, I have not heard back from them and my account is as yet open. I have stored around $700-$800 US dollars worth of bitcoin since my unique solicitation. They will not close my account in spite of a few solicitations. I might want my account shut and accept they should discount all stores made after the first solicitation. They are blantantly disregarding my solicitation trying to get more cash from me. It is obscure and very unprofessional.
Comments
04.12.2017
KoiSlots
Dear @malcolm58,
Please make a point to refresh your grievance as needs be and explain the aggregate sum of the contested discount demand/s.
A debt of gratitude is in order for collaborating the KoiSlots Grumblings Team.
05.12.2017
malcolm58
Thank you especially for your consideration regarding my complaint.
They at last shut my account. After my underlying talk and a few messages (with just my underlying email being reacted to as noted above), I reached live visit. The noble man let me know "Gracious, I can do that for you." My underlying solicitation was by means of Live Talk and I was informed that I needed to email. The entirety of this would have been maintained a strategic distance from had the first solicitation been agreed to. They led me on with the goal that I would keep on storing. The all out stores made after my underlying solicitation were .16 BTC, generally what might be compared to $1590 US dollars. I still can't seem to get notification from the gambling club in regards to a discount. They appear to keep with the "maintain a strategic distance from and disregard" strategies that they have shown from the earliest starting point of this.
Thank you again for your thoughtfulness regarding this issue. I am confident that a goals will be forthcoming.
19.09.2019
KoiSlots
This grievance has been revived because of the announced ability in the interest of VegasCasino.io the board to do all that they can to comprehend their old objections. KoiSlots Objections Group is glad to give these old cases one increasingly chance for a fruitful resolution.
20.09.2019
VegasCasino.io
Thank you KoiSlots for one more opportunity here!
Dear malcolm58,
First I might want to state we are really exceptionally sorry this wasn't settled when previous administration was in control.
We experienced this case in our back office, and we discovered that you asked to close your account on 21 November 2017 at 12:57 AM (CEST), and it was shut on 24 November at 17.30 (CEST). It was our misstep, that is the reason we might want to pay you out 122,48428 mBTC (all stores made during that period). We sympathetically request that you get in touch with us through our email or day in and day out live talk support with solicitation of your account opening, so we can discount 122,48428 mBTC to your account.
Please discover all records connected.
On the off chance that you have some other inquiries, kindly don't spare a moment to ask.
Best regards,
Thomas
24.09.2019
KoiSlots
Dear @malcolm58,
Please let us know whether there's a report with respect to your progressing objection. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.