Unique Casino - Not maintaining Dependable Gaming Strategy

Dear customer.

The help specialist has set the cutoff points as you mentioned. In the event that you need the account can be shut, you simply need to send a solicitation to your help agent.

Best Regards
The One of a kind Gambling club Team.

I'm apprehensive that isn't adequate and I discover your reaction very mundane and laid back thinking about that I requested the account to be shut on the 18 May and you haven't reacted. Requested a breaking point to be set after that and once more, no reaction, which drove me to make numerous stores. You haven't maintained your own responsibile gaming policy.

Dear Customer

We welcome that you send us your conclusion, and we will send your proposals to the relating service.
About your solicitation to close your account, our specialist Samantha sent you an email on May eighteenth to discover increasingly about the purpose behind the conclusion and to support you, yet we didn't get any response.
Now your account is shut by your request.

Best regards
The One of a kind Gambling club team.

That's essentially not adequate. I haven't got one reaction to the 3 messages that were sent by me, and kindly don't state check my spam as that is checked similarly as normally as my inbox. You simply didn't react consequently why I was permitted to persistently store subsequent to mentioning that my account be shut as well as cutoff points set.

Please note that the help group did precisely what they needed to do.

As a matter of first importance the when the player requested to close his account an operator reached him by means of email to ask the explanation ,and the customer never addressed him.
Appended evidence for email transcription.

And, following several days, the client requested a breaking point and another specialist put the cutoff as the customer solicited for.
Connected the verification from visit transcription

So on the help side everything was done in like manner to the client request.
Do you realize how often individuals who request to close an account and soon after, that day to revive it?
This is the reason the help solicits systematically to get the explanation from the solicitation so as to close an account.
Here the customer didn't reply so he can't accuse the help and not just that, soon after that he is requesting a month to month deposit
limit he received.

To continue, the client assistance shut his account and I exact that the client balance was at zero.
In light of the fact that you need to comprehend that the client played even before requesting shutting his account.

Now we don't have the likelihood to discount the customer basically on account of the considerable number of reasons above,
and for the most part since he utilized the elective strategies for payment Perfect and Paysafe which resemble coupons.
We are speaking here about a complete store life time of 170 euros and the cash was spent by the customer.
Dear KoiSlots group, if it's not too much trouble close this case.
Thank you.

I didn't get the email sent by you on the 21/5, not in my inbox nor my spam.
In any case, I requested that talk set a breaking point a few days after. They instructed me to email bernardo, I said "done", not the visit operator. As in I might have been "done" sending the email as they mentioned.
I never got a reaction and no restriction was set, henceforth why I was as yet ready to store a few times after the email was sent to bernar­do@­uni­que­cas­ino.com on the 24th May at 13:22. That visit discussion done nothing other than instruct me to send an email - they didn't complete the solicitation there and afterward so not certain why you think they set the breaking point right away. I was as yet ready to store for quite a long time after. Furthermore, where is the email saying the breaking point was set?
And to state that €170 is a humble sum is very annoying. Individuals need as far as possible for a valid justification. Possibly 170 is a great deal to them particularly when they have many other club accounts. Fortunately for me I had the option to set my own cutoff points with those gambling clubs and didn't get my solicitation ignored.

Even on the off chance that I received the email inquiring as to why I needed to close my account, it was sent 3 days after the solicitation was sent. Account conclusion solicitations ought to be number one priority.

And perfect isn't a coupon. It is an online web banking system selective to the Netherlands. Paysafe is for sure a coupon.

KoiSlots Grievances Group is anticipating One of a kind Gambling club group to give the required information.

Dear Customer

A client care specialist will reach you to take care of your concern and discover regular ground.
Be accessible by telephone or email please.
Likewise please , educate KoiSlots on this conversation when your objection will be explained to close this case.

Best Regards
The One of a kind Club Team.

I have been in contact with Remarkable by means of phone and email and am anticipating a further email from them.
Numerous thanks!

Hello

Please would you be able to advise KoiSlots on the off chance that you have been discounted?
And please ask KoiSlots to close this case.

Thank you.

Hello,

I have not gotten anything. I'm despite everything anticipating a reaction from you all by means of email.

Dear customer

The gambling club has discounted your absolute store of 190€ to your Neteller account.

A specialist reached you to educate you about the discount however you didn't answer the phone.

Please affirm here and close this case.

The Extraordinary Gambling club Team.

Dear @Trent Reinger,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.

Thank you for your cooperation.

This has now been settled. Protest can be shut AG. Thanks!

Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.