Tangiers Casino - Withdrawal came back to my play account as opposed to being handled
User: Domenico, Disputed casino: Tangiers Casino, Status: RESOLVED, Amount: 4000 $, Published: 15.07.2019
Hi I did a withdrawal on the 24/06/2019 fir $4000, sat tight 5 days for it in pending. I check my tangiers account and they have restored my rewards in my play account. So I demand another withdrawal. I go on live talk and they give me the go around that my account should be confirmed. False it's my third withdrawal and all administrative work, archives have all been checked. I addressed spmeone on live visit and they said my account was chosen to be confirmed. Do my withdrawal is as yet pending. I sense that it's only a reason not to pay me my rewards. I'm so baffled, nobody will restore my messages. I've messaged the accounting division no answer I messaged security office no reply.
Comments
15.07.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
We have checked your account and discovered that sadly your most recent withdrawal demand has been declined because of the Confirmation Procedure. The Check Procedure becomes alright for accounts with pending payouts and is a standard system that can be performed up to twice per year.
Security and The executives will completely survey the account and all account action during this extra confirmation, not just the records that you have recently sent, confirmation that assumes a crucial job in our consistent endeavors of guaranteeing that the withdrawal procedure is smooth and safe for all our members.
We saw anyway that you put another payout demand, it will be looked into when soon as the Confirmation Procedure ends.
Should you need extra data or have any inquiries in regards to your account, kindly don't stop for a second to tell us.
Kind regards,
The Tangiers Club Team
15.07.2019
Domenico
I comprehend my account is in the Confirmation procedure however would you be able to please reveal to me when it will be done.
15.07.2019
Domenico
So now I have attempted to sign into my account and it says, sorry we don't perceive that account. Why have you closed my account this isn't reasonable. I've folloeed every one of your standards and now I'm being scammed.
15.07.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please clear reserve and treats and attempt to sign in once more, there was a little update on the site, be that as it may, your account is completely empowered.
Should you need extra data or have any inquiries with respect to your account, kindly don't spare a moment to tell us.
Kind regards,
The Tangiers Club Team
15.07.2019
Domenico
Thank you I simply cleared treats it's working at this point. Do you know to what extent this confirmation is going to take? I'm going abroad on Monday and was trusting it would be settled already.
18.07.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
We have kept an eye on the status of your account and it is sadly still under the Check Procedure. We will keep following the account and we will refresh you when your withdrawal demand has been looked into.
Should you need extra data or have any inquiries with respect to your account, kindly don't stop for a second to tell us.
Kind regards,
The Tangiers Gambling club Team
21.07.2019
Tangiers Casino
Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has been affirmed and the assets should arrive at your account inside most extreme 7 business days.
Thank you for your understanding and comprehension. For any additional data, kindly don't stop for a second to get in touch with us.
Respects,
Tangiers Casino
23.07.2019
KoiSlots
Dear @Domenico,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your protest will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.
23.07.2019
Domenico
Hi I simply checked my account my assets have been moved simply standing by to hit my account. A debt of gratitude is in order for all you help.
26.07.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.