Tangiers Casino - Confirmation and withdrawal issues

I have presented my charge card subtleties multiple times. Twice yesterday and once three weeks back. A document transfer office is utilized. The previous evening my account was appearing as confirmation affirmed. I did a withdrawal today and it was turned around. I reached the on line talk and they said charge card subtleties not got. I never got any email or correspondence that the credit detail should have been sent by email. The online talk individual said nothing was gotten. In any case, yesterday the on line visit individual said it was gotten. I feel I'm getting the go around. It takes seven days to process and in light of present conditions I'll never get any rewards. So burnt out on this poor service.