Spintropolis Casino - Withdrawal denied because of vague term
User: Juana, Disputed casino: Spintropolis Casino, Status: RESOLVED, Amount: 356 €, Published: 02.10.2019
Hello, I played this club. I have done a great deal of stores. Than I need to do withdrawal demand. - 506 euro. I was holding up a ton of days. I sent all records. Today I get mail and solicitation was denied. Also, club expel my rewards. Presently I have 150 Euro! (I had 506)
Mail:
Dear Ondrej
As part of our customary withdrawal audit process, we have seen that the terms and states of the club were not met.
Our Terms and Conditions deny putting down single wagers equivalent to or more prominent than 30% from the estimation of the deposit.
We have along these lines dropped your withdrawal demand and evacuated the winnings.
Should you have any inquiries please contact our client service by means of live talk on our site.
Kind Respects,
Verification Team
Comments
02.10.2019
Juana
Next data: withdrawal was dropped that I have preferable turn over 30% of store value...but I purchased reward highlight for 17,5 euro yet stake was as yet 0,50 euro!!!...sending pictures...
Next... in the event that I get huge win it was from other store and gambling club knows it...they can check it in game history
12.10.2019
KoiSlots
This protest has been revived according to Spintropolis Gambling club solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the debate coming to an agreeable resolution.
14.10.2019
Spintropolis Casino
Dear Juana
Thank you for drawing this issue out into the open.
We will explore your interests and update you accordingly.
Kind regards
Spintropolis Casino
15.10.2019
Juana
Hello, today I get mail from gambling club that my pull back solicitation was incorretly removed.
So I will answer again when I will see cash on my bank account.
Thank you
18.10.2019
Spintropolis Casino
Dear Juana
Thank you for your understanding and benevolently update us on the off chance that you got the funds.
Kind regards
Spintropolis Casino
21.10.2019
Juana
Hello, pull back solicitation was acknowledged. As yet sitting tight for reserves. I will answer again for not many days.
22.10.2019
Spintropolis Casino
@Juana
Thank you for the update.
We comprehend that you made another withdrawal demand and the dropped rewards have been added to this new request.
The payment demand was sent to the payment processor. Much obliged to you for your understanding and again congrats on your winnings.
Kind regards
Spintropolis Casino
22.10.2019
Spintropolis Casino
Hi Juana
Thank you for the update and praise on your new winnings.
The payment demand was sent to the payment processor. You will get a warning once the withdrawal is effectively paid.
Thank you for your patience.
Kind regards
Spintropolis Casino
25.10.2019
Spintropolis Casino
Dear Juana
Generously update us in the event that you get the funds.
Kind regards
Spintropolis Casino
25.10.2019
Juana
Hello, as yet pausing. I will answer tommorow again.
26.10.2019
Juana
Good morning, today I got the assets. We can close this grievance as settled :)
Large gratitude to Spintropolis and KoiSlots :)
26.10.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.