Slotty Vegas Casino - 190 Euro of assets dropped
User: chet.keeling, Disputed casino: Slotty Vegas Casino, Status: RESOLVED, Amount: 190 €, Published: 14.09.2019
I Had 540 euro and needed to cashout. Be that as it may, I just could make a 350 euro withdrawalrequest . After I did it the remainder of 190 euro has been dropped and live Talk reveals to me that extra assets (190 Euro) were dropped when I made the cashout.
I made each store with no reward, and never got this Sort of reward Money.
Comments
17.09.2019
Slotty Vegas Casino
Hi chet.keeling,
Sorry to learn that - will research this and return to you.
Thanks,
Karl
18.09.2019
Slotty Vegas Casino
Hi again,
Would you be able to advance me your enrollment email secretly please?
Thank you,
Karl
18.09.2019
chet.keeling
<email address removed>
19.09.2019
Slotty Vegas Casino
Hi chet.keeling,
I've investigated this for you and this is what I have found.
1. You made a store utilizing skrill on the 29th August at 10:45, no reward used.
2. A succession of withdrawal solicitations and withdrawal retractions occurred somewhere in the range of 12:00 and 17:21
3. At 14:45, your day by day dependability reward worth €15 was credited to your reward balance for earlier days ongoing interaction. This will have no impact on your genuine parity, as reward parity will just actuate once there are no genuine assets in your genuine wallet.
4. At 15:10 your reward balance enacted as your genuine account wallet was vacant, and you started utilizing the €15 reward, expanding it to €191.15.
5. A WD of €350 was dropped pushing parity to €541.15 (€350 genuine + €191.15 reward), and you were accurately incited that no one but €350 can be pulled back. This was affirmed and the reward area was forfeited.
This can be checked by signing in and setting off to My Account > Exchanges and My Account > Prizes History
I can send ongoing interaction history to yourself and AG should this be required.
Considering the abovementioned, as a motion of generosity I will be glad to acknowledge you for another reward of €190 for your delight. Should you be keen on such, kindly let me know.
Kind Regards,
Karl
Head of Casino
19.09.2019
KoiSlots
Dear @chet.keeling,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.
19.09.2019
chet.keeling
OK at that point. Resolved
19.09.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.