Silver Oak Casino - Sitting tight more than 4 months for a $634 withdrawal

User: barton.lorine, Disputed casino: Silver Oak Casino, Status: RESOLVED, Amount: 634 $, Published: 31.07.2019

I put in a solicitation for withdrawal on 2/20. I was endorsed for $634 on 3/7. I have attempted online visits a few times in the course of recent months. I have been told a wide range of things. I trusted it was on the grounds that they lost their check processor and I had mentioned a check. In any case, month back I mentioned a bank wire and gave the entirety of my data. I despite everything have not gotten the cash. I might want to know when I will get the money.

Comments

31.07.2019
barton.lorine

Tawni, my username is tmc324 on Silver Oak.

04.08.2019
Silver Oak Casino

Hi Tammy- -
I've been investigating your account and there's a note I'm not understanding. I'll have to talk with our Payments Chief about this and I'll hit you up when I have answers (ideally by tomorrow).

Tawni

08.08.2019
Silver Oak Casino

Hi Tammy- -
I am sorry for not hitting you up sooner.

With the goal for us to give your withdrawal, I'll have to get the full archive bundle - the one we have on record for you (for Silver Oak) is over a year old.

I've quite recently sent you an email in regards to this. When I get your archives, I'll have the option to have your withdrawal issued.

Much appreciated,

Tawni

08.08.2019
barton.lorine

I messaged all structures to you at the beginning of today. If it's not too much trouble let me know whether there is whatever else you need. Thanks!

13.08.2019
KoiSlots

This protest has been revived according to Silver Oak Gambling club solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the question coming to a palatable resolution.

17.08.2019
Silver Oak Casino

Hi Tammy- -
I've recently checked the notes on your account and I'm not seeing that your docs have been endorsed at this point. I've quite recently sent a suggestion to our Payments Supervisor and when I see the refreshed notes, I'll have your payment issued.

Tawni

20.08.2019
KoiSlots

KoiSlots Grievances Group has been educated that Silver Oak Gambling club agent probably won't have the option to react to progressing protests until Wednesday, seventh of August, consequently the time span is being stretched out with another 96 hours.

24.08.2019
Silver Oak Casino

Hi Tammy- -
My sincerest statements of regret for not hitting you up sooner.

The entirety of your docs have been endorsed with one exemption - we despite everything need a present service bill in your name.

Would you be able to please send this to me when possible?

Much appreciated,

Tawni

28.08.2019
KoiSlots

Dear @barton.lorine,

Please let us know whether you have coordinated the gambling club and sent the necessary administrative work. Please be in aware in the event that you neglect to react inside the given time KoiSlots Objections Group will have no other alternative however to dismiss this grievance upon submitter's reluctance to cooperate.

31.08.2019
barton.lorine

I have given all the of the necessary administrative work multiple times now. I am trusting that they will send me the cash soon.

04.09.2019
Silver Oak Casino

Hi Tammy- -
We've discovered your service bill, so we're all good.

I would like to inquire as to whether you'd be eager to get a wire for this payment? We're as of now encountering delays with checks and I don't need this held up any more extended than should be expected. In the event that a wire is alright, would you be able to please affirm the bank name and the last three digits of your ledger number?

Much appreciated,

Tawni

05.09.2019
barton.lorine

Hi Tawni,

A bank wire will be fine. The Bank Name is < content expelled >. A debt of gratitude is in order for your help!

Please keep open until I get the cash. Thanks!

09.09.2019
Silver Oak Casino

Hi Tammy- -
I am SO glad to reveal to you that this payment has been sent to our processor: 8/23 Paid $634 + no Administration Charge for exchange #96493791. I would expect the assets will arrive at your account towards the finish of this week.

My sincerest statements of regret for the troubles with this.

I wish all of you the best,

Tawni

10.09.2019
barton.lorine

Thanks Tawni. I will look for the store. If it's not too much trouble keep objection open until wire is received.

14.09.2019
Silver Oak Casino

Hi Tammy- -
I've checked our processor detail and I see your wire was affirmed as finished on the 27th- - I would expect the assets have arrived at your account by now.

Would you be able to please confirm?

Much appreciated,

Tawni

14.09.2019
KoiSlots

Dear @barton.lorine,

Please make a point to refresh your issue in an auspicious way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.

Thank you for your cooperation.

14.09.2019
barton.lorine

I have gotten the wire. Much appreciated such a great amount for your assistance Tawni. This can be closed.

14.09.2019
KoiSlots

Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

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