Royal Panda Casino - Postponing confirmation process
User: Harrison Runolfsson, Disputed casino: Royal Panda Casino, Status: RESOLVED, Amount: 5000 £, Published: 17.07.2019
Last week I saved £5,000 into Illustrious Panda and lost the part on Imperial Ascot. They sent an email requesting confirmation, I sent subtleties and kept a further £5,000 the next day. I equaled the initial investment for the remainder of the week and now they are retaining my £5000 balance denying all reports I send.
The first email said the acknowledge EITHER, expense form letters indicating compensation, 3 months pay slips OR rewards from other club's as evidence of salary. 1 by 1 they've rejected Every one of the 3 arrangements of records taking 72 hours each. They've currently hauled this out well longer than a week and now requesting 3 months of bank proclamations with nothing concealed. In each and every email they've requested something new which they've gotten and endorsed and afterward requested something new. According to pics they have affirmed Personality, payment strategy, address and "other" being evidence of pay. I've likewise screen snatched their unique email indicating they are content with any of the 3 arrangements of archives they've since had.
Please note, according to the email screen capture they state "Should you be not able to give any of the above documentation, we would have the option to acknowledge one of the underneath reports confirming your wellspring of riches, where relevant:"
I've sent "Dated verification of critical rewards from gambling clubs or different sources" just as "Expense form for the last time frame" just as "Payslips demonstrating your profit from the most recent 3 months" from the first rundown. multiple times they've answered saying "thank you for the confirmation of address" reports I'm sending when I'm sending evidence of pay records. I think they are simply wrapping me up now.
regards
Nathan
Comments
18.07.2019
Royal Panda Casino
Dear Harrison Runolfsson,
We'd prefer to illuminate you that the records you've given us have been checked. On the off chance that we need you to give us extra records, our important division will contact you.
More data about our check techniques can be found here: https://www.royalpanda.com/royal-panda-account-verification-procedures/
You can discover our terms and conditions here: https://www.royalpanda.com/terms/
We've seen that your withdrawal was handled yesterday, along these lines the assets should contact you inside 1-5 working days.
Thank you for your collaboration and tolerance during the procedure and please acknowledge our expressions of remorse for any burden caused.
Kind regards,
Regal Panda
18.07.2019
Harrison Runolfsson
For the record, Illustrious Panda confirmed my account 32mins after my unique post on here going live. 1hour and 2 hours past I had messages off them expressing they required bank articulations, I haven't sent them anything for 8 days. They absolutely confirmed my account because of this string. I didn't plan to exhaust the account completely until this unsuitable experience.
20.07.2019
Royal Panda Casino
Dear Harrison Runolfsson,
We've twofold checked your reports and concluded that right now we needn't bother with any extra data. In the event that it changes later on, we will get in touch with you accordingly.
We'd prefer to indeed communicate our genuine statements of regret for any bother caused.
Kind regards,
Illustrious Panda
20.07.2019
KoiSlots
Dear @Harrison Runolfsson,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.
21.07.2019
Harrison Runolfsson
having checked my account just 48hours prior now my account is suspended.
Total jokers.
I've purged my account and now I can't sign in to see pending bets.
So No, this hasn't been resolved.
Cheers
23.07.2019
Royal Panda Casino
Dear Harrison Runolfsson,
We can see that your account has been unsuspended after our significant division reached you.
We're extremely upset for any burden caused.
Much thanks for your comprehension and cooperation.
Kind regards,
Illustrious Panda
23.07.2019
KoiSlots
Dear @Harrison Runolfsson,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.