Royal Panda Casino - Account confirmation and withdrawal postponed
User: pete.roberts, Disputed casino: Royal Panda Casino, Status: RESOLVED, Amount: 1000 £, Published: 07.06.2019
Hi there,
I'll like to whine about Imperial Panda Gambling club, they been attempting to defer my £1000 in all manners conceivable
First time when I joined this site they been get some information about verification of id and confirmation of address
Which I send and they been checked in a couple of moments minutes! Under 10 mins !
After that I store £50 and I played, I won £1000 and from that second I pull back and consistently they requesting one report constantly,
First time they got some information about confirmation of store and another verification of address which also I send and they saying like can take up to 24h to be checked
Well they checked after around 30 hours , and now shock, they need again another evidence of Id this time they need me to make a selfie with my id, and think about what ? Again I'm hanging tight for more than 20h and still my withdrawal didn't was endorsed so it's been over 2 days I despite everything can't take my money
Comments
09.06.2019
Royal Panda Casino
Dear pete.roberts,
We'd prefer to affirm that the reports you've sent us were checked and your withdrawal was prepared on the 01.06.2019, so the assets will contact you inside 1-5 working days. Congrats on your rewards!
In specific cases our check division may demand extra records during the confirmation procedure, as the security of our players is our main need. We'd prefer to thank you for your collaboration and persistence during the process.
Please additionally acknowledge our genuine statements of regret for any burden caused.
Kind regards,
Imperial Panda
09.06.2019
pete.roberts
Thanks for your reply,
I trust I'll get soon this withdrawal as to be straightforward after I read all the awful surveys I begin to not accept so much this club, I'll please ask request that card sharks depart open this till I'll be back with a reaction when the sum it will be to my account.
Thanks
09.06.2019
pete.roberts
Hi there, I got today The cash , yet in a similar time I close my account with this site as don't prescribe to no one to play they have a poor RTP and poor staff . Much appreciated KoiSlots
09.06.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.