Rembrandt Casino - Withdrawal endorsed yet not paid at this point
User: npfeffer, Disputed casino: Rembrandt Casino, Status: RESOLVED, Amount: 567.71 €, Published: 07.05.2019
Hi there,
I'm having significant trouble getting my affirmed payment from Rembrandt Club. 18 days (and checking) have passed I despite everything haven't got my withdrawal. The withdrawal subtleties are below:
€ 567.71 Withdrawal 09-04-2019 07:12:45 5cac45edb5ed7 affirmed Casino
I have included all the significant email correspondence underneath in sequential request. I have duplicates (verification) of all messages sent and got among myself and RembrandtCasino. To give a review, RembrandtCasino guarantee they've sent my € 567.71 withdrawal payment to my skrill account yet I've checked my skrill account/exchange history various occasions and I haven't got this payment from them. I sent them my skrill account demonstrating all in/out skrill payment exchanges from the withdrawal date (for example 9/4/19) to the present date in April and it demonstrates no ifs, ands or buts I haven't got this cash from them.
Please see the messages underneath in sequential order:
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Email # 1 - Sent by me: 23 Apr 2019, 14:50
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Hi there,
Can you please update me on my withdrawal for my account? The withdrawal sum is: 567.71 EUR. I haven't heard anything from your money division and its been fourteen days and checking. Your money group should
email me and state whether they'll pay me by means of Skrill (liked) or bank transfer.
My Skrill account is: < email expelled >
Hope to get notification from you soon
Regards
Simon
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Email # 2 - RembrandtCasino answered - : 23 Apr 2019, 21:22
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Dear Simon,
Thank you for your message. If it's not too much trouble be educated that I have mentioned the data from our Monetary office. When I have the information, will refresh you over your email. Much obliged to you for your comprehension. Inform us as to whether you have more inquiries, we are glad to help you!
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Email # 3 - RembrandtCasino refreshed me later in the week - : Thu, 25 Apr, 19:17
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Dear Simon,
I trust this message discovers you well. I am reaching you with barely any reports in regards to your Compensation out for €567.71. Our Money related office had explored your missing Compensation out with our payment supplier. Your payment was prepared by and by on 24/04 by means of Skrill. If it's not too much trouble check your Skrill wallet. Much obliged to you for your comprehension. Inform us as to whether you have more inquiries, we are glad to help you!
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Email # 4 - Sent by me: 25 Apr 2019, 19:26
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Hi there,
I checked my Skrill account quite recently and my parity is $0. I haven't been paid. My Skrill account is: < email evacuated >. Would you be able to please review with your account office about my payment?
Thanks
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Email # 5 - RembrandtCasino answered - : Fri, 26 Apr, 21:54
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Dear Simon,
Thank you especially for your email! Having checked your account, I might want to tell you that the sum was handled in excess of 5 business days back. In the event that you have not gotten your rewards yet, our fund group would need to run an examination. With the goal for them to have the option to do this, I might want to request that you give us a Skrill proclamation from the day the withdrawal was prepared (Apr-11) until the present day.
Thank you especially ahead of time! Have a decent day! Inform us as to whether you have more inquiries, we are glad to help you!
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Email # 6 - Sent by me: Fri, 26 Apr, 22:43
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Hi there
To demonstrate I haven't got my withdrawal payment from RembrandtCasino, I have joined a duplicate of my skrill account from the whole April multi month up until 26/04/19. As should be obvious from taking a gander at my skrill articulation there have been no payments made to my skrill account from RembrandtCasino for the measure of 567.71 EUR (NZD $950.82). This is confirmation I haven't got this payment.
Regards,
Simon
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Email # 7 - Rembrandt answered: 27 Apr, 21:32
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Dear Simon,
Hope you are good! Upon your report of missing payout of 567.71 our Budgetary division ran an examination and inferred that it ought to have been gotten effectively. If you don't mind checked your Skrill account for the pull back. Wish you good karma! Inform us as to whether you have more inquiries, we are glad to help you!
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Email # 8 - Sent by me: Sat, 27 Apr, 21:38
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Hi Elena,
I simply checked my skrill account in the wake of getting your email. I haven't got the skrill payment by any means. My parity is $0 and there's no record of payment in my skrill exchange history. I'm not going to state I've gotten when I haven't! Your money related group need to pay me since they haven't paid me at all.
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Comments
07.05.2019
Rembrandt Casino
Dear Player,
We checked the subtleties of this payment move and might want to advise you that the withdrawal solicitation of 567.71 euro has been sent to you by means of Skrill after a few fruitless endeavors for bank wire. The Skrill explanation which you have given doesn't show your account subtleties and is until 26th of April. If it's not too much trouble offer our help group with a later proclamation which additionally shows your account subtleties to help your cases. We urge you to check your related Skrill account for this exchange by and by and remember that the sum will be deducted with 10% according to the e-wallet move fees.
Best Regards,
Rembrandt Casino
07.05.2019
npfeffer
Hi there,
I sent the accompanying email (see beneath) with a screen capture of my Skrill account (demonstrating my complete name, skrill email address and so forth) to demonstrate this account has a place with me. I likewise sent a screen capture of my Skrill account indicating all exchanges from 1 April 2019 to 1 May 2019. I despite everything haven't got any payment from RembrandtCasino!
RembrandtCasino guarantee they have paid me by means of Skrill and it's the shortcoming of Skrill. This is crazy without a doubt! I have utilized Skrill for 1+ years now and each and every payment sent to me by means of Skrill has been gotten by me. Also, I have given abundant Skrill exchange confirmation that my withdrawal payment hasn't been made to my Skrill account!
The email I sent today is below:
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Howdy there,
As you're mindful I have presented my grumbling to the KoiSlots site to gripe I haven't been paid by means of skrill. I was asked by your organization in the AskGambler's grumbling to submit more skrill proof that I haven't been paid. If it's not too much trouble see connection. This screen capture shows my name and email address demonstrating this account has a place with me and this screen capture shows all exchanges from 1 April 2019 to 1 May 2019. As should be obvious I haven't been paid I'm despite everything hanging tight for my payment by means of Skrill please.
Thanks
Simon
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09.05.2019
Rembrandt Casino
Dear Player,
In regards to your payout, we might want to illuminate that subsequent to checking in the payment subtleties we saw a confound between the Skrill account our money group has and the subtleties on the verification you have given. Okay sympathetically send in your right email address to our help group? Along these lines we can guarantee that the exchange will arrive at the privilege account.
Best Regards,
Rembrandt Casino
09.05.2019
npfeffer
Hi,
I simply sent the accompanying email to your help group to affirm my Skrill account name. If you don't mind see below:
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I was generously approached to send in my Skrill account name to your help group so I can be paid in light of the fact that I was simply educated on my KoiSlots objection there was a bungle. Accordingly my Skrill account name to send payment to is:
< email evacuated >
Regards
Simon
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13.05.2019
npfeffer
Hi Rembrandt Casino,
Would you be able to please disclose to me when your monetary group will pay me?! You've conceded there was a jumble with my skrill account name however this has been amended after I messaged you. If it's not too much trouble pay my skrill account ASAP!
Thanks
Simon
14.05.2019
Rembrandt Casino
Dear Player,
Thank you for the gave data.
It has been gotten and sent to the account group and they have planned your payment to be wired through Skrill later today. You ought to hope to get the exchange shortly.
Best Regards,
Rembrandt Club Team
14.05.2019
npfeffer
To Rembrandt Casino,
I will consider this issue case-shut once I get payment by means of Skrill.
Regards,
Simon
14.05.2019
npfeffer
To Rembrandt Casino,
I got your Skrill payment today. I consider this issue case-shut.
Regards,
Simon
15.05.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.