Rembrandt Casino - No reaction, no payout

Dear @Cecile,

Please make a point to refresh your protest in like manner and explain the aggregate sum of the contested withdrawal demand/s.

Thanks for participating the KoiSlots Protests Team.

Meanwhile I have gotten criticism from Rembrandt that my account is confirmed and payment done 30/5. This implies cash ought to be in my account no later than 6 June. Will update you as often as possible.
This criticism was given to me after again unique visit development. I needed to request affirmation by email since additionally this was not submitted.

Amount pending: eur 1600

Dear Player,

As we are administered by a betting power we are obliged to satisfy the legitimate prerequisites one of which being KYC (know your client) check. The payout solicitation of 1600 Euro from 24th of May was waiting for precisely this confirmation procedure as your account was not checked previously.
After you had furnished us with your reports on the 25th May, we have seen that your Rembrandt Gambling club account subtleties are not coordinating the subtleties from your archives. A composed affirmation of the right subtleties was mentioned. When we have gotten the affirmation, we have documented a solicitation to our account directors to roll out the improvements on your account subtleties. After which your archives have been again sent to our lawful division for definite check which came about with effective confirmation. Remember that these methodology, for example, name change and KYC, are taken care of by various groups and in this manner they require some preparing time.
You can affirm yourself that on the second your account was checked on 30th May, the payment has been endorsed and wired.

In regards to your interests of not being educated on refreshes about your account, if it's not too much trouble notice that you have every now and again visited our life talk who have furnished you with all the updates at that point. So having been educated through one channel it has been viewed as that that would do the trick as to maintain a strategic distance from any disarray since email demands are taken care of in 24 hours.
Indeed we might want to advise you that bank moves may take up to 5 business days. You ought to hope to have the sum consider your end shortly.

Best reagards,
Rembrandt Gambling club Team

Dear @Cecile,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.

Thank you for your cooperation.

It's not fit to be shut at this point. According to Rembrandt I ought to have the cash in my account no later than June sixth. In spite of the underlying reaction of Rembrandt, prior cutoff times just as sufficient and precise reactions from the talk helpdesk fizzled. (Except if 'at the earliest opportunity' is viewed as precise reaction). Also, I have not gotten any answer to the different messages sent, just separate warnings) I would acknowledge to keep this grievance open and will tell when payout is on my account. At that point this objection can be shut. Thank you

Rembrandt Club, what I dreaded occurred, day 5 after endorsement of withdrawal has passed and there is no cash in my account.. I followed up per visit yesterday and today with your client support. In the two cases they affirmed cash ought to be in my account today: this isn't the situation!!! Now I am past disappointed. Would you be able to please clarify me this: how is it conceivable that to make payments it takes a brief instant, and for withdrawal I am standing by now for about fourteen days!! Again all vacant guarantees. The ledger for withdrawal is actually equivalent to the financial balance I utilized for payment. You have duplicates of my card, my id, my financial balance and address subtleties.
Please disclose to me where and how move has not been finished. On the off chance that something turned out badly at your end, would you be able to kindly do an express payment as I am depending on this cash and was guaranteed to be in my account today..needless to state this is exceptionally irritating now.
Anticipating your brief and exact reply.

Communication imparted to Rembrandt per email to Support@rembrandt:

Sir/Madam,

On 30/5 a withdrawal of EUR 1600 was affirmed by Rembrandt Casino.
It was affirmed via mail and bolster visit that cash would be in my account inside 5 working days.
Yesterday 6/6, still no store from Rembrandt to my account, the 5 working days window has passed.
Once more, Client assistance talk couldn't do a thing other than mentioning me for my bank statement.
Joined my bank articulation as mentioned. It dates from 30/5 up until 6/6 and was made 7/6.
Please guarantee brief/express payment to my account quickly and affirm to me accordingly.

Separated from my above information and solicitation for brief payment the following:
On 24 May, I mentioned payout, presented the mentioned documentation and reacted to the inquiries of Rembrandt immediately.
It took 6 days to check my account! In these 6 days I connected every day by email and talk and never got an answer to email and the main contribution from client service visit was: 'we're taking a shot at it' 'we'll react as quickly as time permits' 'it is pending at division x' 'it is pending at office y' : so, I have never gotten any important information nor point of view on timing for my solicitations from you.
On 30 May, at last affirmation of payment is made, simply after explicitly requesting this affirmation through your Talk, I got an email affirming payment would be in my account inside 5 working days.
Again, no proactivity, I am the one connecting for refreshes and need to ask for information.
On 5 June, I conveyed by means of Talk with Rembrandt's help group, to enquire if everything was on target for my payment. It was affirmed it ought to be in my account no later than 6 June end of day.
On 6 June, I again connected by means of Visit as still no cash has been gotten and just a couple of hours were left before day's end. Client service again affirmed it ought to be on my account that day and on the off chance that it weren't the situation I needed to present a bank statement.

And this carries me to where we are today. Appended my bank proclamation, mentioning for sure fire preparing and express payment. I am astounded that for me to make a store, it actually takes a couple of moments, while a payment from your side is presently pending for about fourteen days, all cutoff times are missed and I am not, or mistakenly educated on the status. The present innovation permits constant knowledge into ledgers, subsequently I don't comprehend why I am the person who is presenting my bank explanation while you ought to be flawlessly fit to confirm on your own exchanges made. I am requesting that you assist me with comprehension in light of the fact that as of now it is obviously that I am past baffled with Rembrandt Gambling club and have lost all trust in your organization approaches and low help levels provided.
I am tensely anticipating your answer and quick goals and expectation I will be demonstrated to not be right on my present supposition this again is going to take a long time to explain…

Dear Player,

We are in contact with our money office who are investigating the points of interest of your payout move. We will in the blink of an eye hit you up with point by point updates.

Best regards,
Rembrandt Gambling club Team

Dear sir/madam,
Your above reaction doesn't enough answer any of my inquiries posed, nor affirm why payout is presently pending since 30 May. Nine days and tallying and still no information or comprehension of a course of events when the issue (whatever this may be?) will be settled and cash will be in my account.
As referenced, profoundly disillusioning and exceptionally disappointing. Wish to get a significant answer from you in a perfect world by tomorrow.

Today, with no correspondence through mail or talk I have gotten my payout. This on itself is quite valued. Be that as it may, I really trust Rembrandt will improve their client assistance, and will react to objections or demands satisfactorily going ahead. This would have spared me from a great deal of dissatisfaction.
Protest can be closed.