Rembrandt Casino - Missing Withdrawal Once more

Dear Player,

Your payout solicitation of 25.76 Euro has been endorsed with a note that it is restricted to 10 euro. The explanation behind this, which you have just been educated about after the endorsement on 27th May by means of email, is that you have made your rewards with a no store reward of 1 euro. According to our terms and conditions, the payout of no store rewards is constrained to multiple times the reward sum.
We might want to request that you check in with your bank before the finish of Monday third June for payment of the sum 10 euro and confirm.

Best reagards,
Rembrandt Club Team

This isn't reality. First: I didn't get any Mail, which incorporates this Data! Second : I got 2 Twists on the freespin wheel - Space Nacho. On my initial 20 Twists, I get 1,20 Euro. On my Subsequent Twenty twists, I get 9,40 Euro which is an outline of 10 Euro x 10 sum Max Non store Reward (100 Euro Max Money Out). So clarify me, how is it conceivable, that I simply get 10 Euro ? Im rly dismal about this off-base Data and all the Difficulty which I had in your Gambling club. I can Tell u 100%, that I didn't get my cash tommorow! This is a similar crap which I had on my First withdrawl only multi Month back. This is the main club I Played, which consistently guarantee me bogus Informations and I needed to do protests to get my cash.. what's more, presently you Let me know, that I simply get 10 Euro ?! Only a terrible joke ...

Dear Player,

The email was sent to the location your account is associated with. You should ensure that it is a location that is dynamic and utilized by you and browse in the right email (as you may have other addresses).
It has been completely checked and inferred that your rewards originate from a no store reward of 1 euro and according to our terms the payout of such rewards are restricted to multiple times the reward amount.
Your payout has been affirmed to be effectively wired by means of Trustly on 27th of May. On the off chance that you guarantee that you have not gotten it, if it's not too much trouble give evidence as a bank articulation from this date until the present date indicating your approaching exchanges. You can send the archive to suppor­t@r­emb­ran­dca­sin­o.com. The exchange was made to a financial balance with IBAN finishing on 4010.

Best regards,
Rembrandt Gambling club Team

I have Send u my Bank Proclamation which appears, that I have not get the measure of 10 Euro, which has been wired from your side.

Dear Player,

The screen captures from your web based financial that were given were checked. We figured out how to contrast the exchange subtleties and the gave evidence and we can affirm that your payout has been gotten on the 27th of May. Moreover, you have gotten a higher sum than the restricted rewards to 10 euro, rather than this 20 euro were effectively moved to you as our system is modified for a base payout of 20 euro.

@KoiSlots, We accept that his case can be viewed as settled as the payout was affirmed to have been gotten around the same time it was approved.

Best regards,
Rembrandt Club Team

Dear @kenny.baumbach,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.

Thank you for your cooperation.