Reeltastic Casino - Seizure of rewards dependent on indistinct terms and conditions

User: green.jayne, Disputed casino: Reeltastic Casino, Status: RESOLVED, Amount: 3100 €, Published: 05.10.2019

Just a horrendous terms and conditions. I store 50 euros to my account played a few games for some time. In some point I had a few rewards in my account and afterward played Mediaa Megaways game where you had a change to purchase ensured extra adjusts. So I purchased 25 euros bonusrounds. What's more, later 50 euros when I had some more rewards. I won in one round more than 3100 euros.
The Reeltastic gambling club will not pay my rewards since they told that they have an impediment I their terms and conditions that solitary wager can't be over 30% of the sum that one have deposited.

First of this term is by all accounts extremely odd. What's more, second of all whenever playing Megaways game where you have opportunity to purchase ensured bonusrounds the genuine wager per round isn't the sum what you are paying. In Medusa game the ensured extra adjusts what costs 25 euros the wager for each round is 0,25 euros and what costs 50 euros the wager for every round is 0,50 euros.

So this is the reason I see that Reeltastic gambling club declined my whitdrawal demand for wrong reasons.

Comments

05.10.2019
Reeltastic Casino

Hi green.jayne

Thank you for drawing this issue out into the open.
We will research your interests and update you accordingly.

Kind regards

Reeltastic Casino

06.10.2019
green.jayne

Waiting for the aftereffects of the investigation

10.10.2019
green.jayne

Just got yesterday an email where the first withdrawal demand was acknowledged. Holding up that the funds will be received

10.10.2019
Reeltastic Casino

@green.jayne

Please let us know when you got the assets. Congrats on your winnings.

Kind regards

Reeltastic Casino

11.10.2019
green.jayne

I can affirm that I have gotten the withdrawal. Thank you.

11.10.2019
KoiSlots

Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.

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