PokerStars Casino - Bolted account for 3 weeks
User: Guadalupe, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 100000 €, Published: 19.05.2019
Hi, I have been 3 weeks with my stars account close with no explanation and no one answer my messages, this is incredible...When I attempt to play it says "your account has been twmporaly limited pending a normal security examination. I have been 8 years playing mid and high stakes on stars and this isn't the best approach to trat the client
Comments
19.05.2019
Guadalupe
I will clarify some more insights regarding the case here. My account shut with 100,000 euros in, in 3 weeks I have not reacted to any mail or just to clarify why. A year prior I accomplished something comparable yet it was explained in 5 days, however now it is going on as of now. I've been working with them for around 8 years and that is the best approach to treat a normal customer?
21.05.2019
PokerStars Casino
hi Guadalupe
your acocunt has been reestablished. it would be ideal if you affirm so we can close this case.
Regards
PokerStars Casino
21.05.2019
KoiSlots
Dear @Guadalupe,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.
Thank you for your cooperation.
11.06.2019
KoiSlots
KoiSlots Grumblings Group has been educated by the player by means of email that their objection has been effectively settled.
The case is by and large authoritatively shut now.