PokerStars Casino - Account Solidified After Store
User: annabel22, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 500 £, Published: 21.09.2019
I as of late opened a PokerStars Account and played for a piece with a little £10 store until I saved a total of £500 on 6 September. Not long after storing my account was solidified with no explanation and requested that I contact PokerStars by means of email.
I have done so yet got no reaction after 24 hours.
I got an email saying the payment was checked and has been credited to my account, yet I currently have no entrance to these funds.
An clarification of how I can unfreeze my assets would be valued. If not I require a full discount of all my funds.
Comments
22.09.2019
PokerStars Casino
Dear annabel22,
we will investigate this and return to you.
Kind regards,
PokerStars Casino
22.09.2019
annabel22
Ok, if you don't mind be fast. I have sent different messages to help which are yet to get a reply.
24.09.2019
PokerStars Casino
Dear annabel22,
Your account should now be unfrozen.
Kind regards,
PokerStars Casino
24.09.2019
annabel22
I can affirm, thank you.
24.09.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.
30.09.2019
KoiSlots
This objection has been revived according to submitter's solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the question coming to an acceptable resolution.
30.09.2019
annabel22
Recently I opened a pokerstars account and played with a measure of £500 and now I wish to pull back my residual equalization. When I endeavored to do so my withdrawal was dropped beginning with a message saying "Would you be able to please disclose why you wish to pull back your assets following creation a store?". It was absolutely not prompt and has been fourteen days since I deposited.
I have messaged pokerstars a few times clarifying that it has been fourteen days since I kept and have lost about £100 so now wish to cut my misfortunes and pull back. They have not answered to any messages or attempted to process my withdrawals making me stressed that they are disregarding me and I won't get my cash back.
This is the second time I have needed to document an objection against Pokerstars in about fourteen days and I would acknowledge help in getting my cash back.
Thank You
02.10.2019
PokerStars Casino
Morning annabel22,
Our group has mentioned that you please pull back your residual equalization utilizing a similar financial balance as when you deposited.
Please let me know whether you are as yet having issues.
Thanks in advance,
PokerStars Casino
03.10.2019
annabel22
I have mentioned the withdrawal subsequent to giving my equivalent bank subtleties, despite everything sitting tight for withdrawal to process.
06.10.2019
PokerStars Casino
Hi annabel22,
Would you be able to please affirm that you effectively pulled back your balance?
Thanks,
PokerStars Casino
06.10.2019
KoiSlots
Dear @annabel22,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.