PokerStars Casino - Account confined after a standard security examination
User: henderson.hessel, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 240 $, Published: 13.10.2019
My account has been haphazardly limited. I have been playing for a couple of years at this point and have just sent my full distinguishing proof over two or three years back. I have sent them across again and it said the procedure ought to be settled in 'two or three minutes'. I have now held up 72 hours and my account is as yet limited and I have now send 6 messages to Pokerstars and have not gotten an any reaction. I have $240 on the account too. If it's not too much trouble sort this out ASAP, I need the cash back or unrestrict the account. If it's not too much trouble help.
Comments
15.10.2019
PokerStars Casino
Dear henderson.hessel,
your account has been restored. Would you be able to please affirm from your side that this issue has been settled?
Kind regards,
PokerStars Casino
19.10.2019
KoiSlots
Dear @henderson.hessel,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.