PlayOJO Casino - Deferral in confirming records and withdrawal
User: Webster, Disputed casino: PlayOJO Casino, Status: RESOLVED, Amount: 74 £, Published: 12.06.2019
I won £74 on the 26th of May which I attempted to pull back and was revealed to I expected to submit records. I continued to do this and got affirmation that they had been gotten and were being checked on. A few times after this records were mentioned again and one report was even checked and afterward I later advised while conversing with an individual from staff on the talk that it was an archive they couldn't acknowledge and had not been confirmed. I have talked a few times on the visit and was even told the reports would be optimized at this point this didn't occur. When talking with staff again today I was basically told the archives division was extremely occupied and that I should simply be tolerant much in the wake of clarifying to what extent I had been attempting to make this withdrawal for.
Comments
12.06.2019
PlayOJO Casino
On checking your account I see that you have just been paid today , would you be able to please confirm
The notes shows you presented all the reports by the 31st May , so it took somewhat longer then ordinary to check and check your account.
Please acknowledge our earnest statement of regret for the arrangement and burden caused and congrats on your win
The PlayOJO Crew
12.06.2019
KoiSlots
Dear @Webster,
Please make a point to refresh your issue in an auspicious way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.