Playamo Casino - Bank Withdrawal Issue

On the 8/11 I pulled back a measure of 2k that I had won. I pulled back the sum to a similar charge card I saved with which was my ANZ ledger. I talked with an assistance administrator who guaranteed me everything was fine the sum was handled and moved.
I then talked with another assistance administrator who said this isn't the situation as there are numerous banks in Australia who don't acknowledge Visa exchanges from global club so the money office would need to discount it over into my gambling club account for me to then pull back it to my Capture (which clearly has no issue with getting the assets) I'm at that point advised I need to hang tight for an email from the money office concerning what is new with my funds.

Hours later I address my celebrity agent to pursue up what's going on with my assets and when do I get it moved back to my gambling club account, at that point she discloses to me that she isn't 100% certain however ANZ are fine to acknowledge the assets of my withdrawal. I request that her pursuit it up as I have to know whether its 100% going to experience or not.

1. Why arent these clarifications accessible on the sites FAQ for every single Australian player as what banks acknowledge withdrawals and which banks don't.
2. Client assistance take too long to even consider replying, and can't offer you a straight response and can't pass you onto the board or seen to determine the issue.

My celebrity director revealed to me I presently need to hold up about fourteen days see whether the withdrawal sum procedures to my account, I'd it doesnt I need to experience the entire procedure of pursuing this up once more.

I wish my celebrity rep would go well beyond and really discover and give me a straight answer.