Planet 7 Casino - Submitted withdrawal demand on 4/8/19 with no reaction

User: mbotsford, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 227 $, Published: 07.05.2019

I presented a withdrawal demand for $308.31 on 4/8/19 and have not gotten a reaction. I have connected with client care through visit and email and have likewise submitted records with no reaction from anybody. The site states endorsement takes 5-7 days and it has been route past that time

I don't have a clue who else to go to, to determine this issue. This is ridiculous.

Comments

11.05.2019
Planet 7 Casino

Hi mbotsford- -
I'm so grieved - I erroneously erased the grumbling email I got and just barely now captured your complaint.

I'm not in the workplace until later today, yet when I get in, I'll keep an eye on this and return to you with information.

Tawni

11.05.2019
mbotsford

Hope to get notification from you soon. As I've just held up excessively long.

Thank you.

14.05.2019
Planet 7 Casino

Hi Erica- -
I've investigated your account, yet I've not discovered your archives or your favored technique for payment.

I've quite recently sent you an email seeing this- - when you answer with all things needed, I'll have the option to have your withdrawal issued.

Tawni

14.05.2019
mbotsford

Tawni,

Thank you for the answer. As I was perusing the data you messaged, I saw you referenced Wells Fargo isn't a bank you work with. I have Wells Fargo. Do I have some other alternatives? For example, bitcoin maybe?

Additionally, I endeavored to answer to your email and my message was undeliverable.
- Erika

18.05.2019
Planet 7 Casino

Hi Erika- -
Commonly, Bitcoin is saved for players whose rewards originated from a store utilizing Bitcoin. I'll approach on the off chance that we can do this for you this one time, however to be completely forthright, I'm not all that optimistic.

Allow me daily and I'll be back....

Tawni

19.05.2019
mbotsford

Thank you Tawni. I welcome you attempting. Converse with you soon.

22.05.2019
KoiSlots

KoiSlots Grumblings Group has quite recently expanded the reaction time span with an additional 96 hours trusting that Planet 7 Club the board will before long bounce in with a report on this complaint.

26.05.2019
Planet 7 Casino

Hi Erika- -
I've checked and sadly, I can't do Bitcoin on this. Making matters more troublesome is that we're at present having huge issues with giving checks (there will be a protracted postponement for a check), so extremely, the main choice is a bank wire.

I am sorry for the trouble with this- - US handling has quite recently become unfathomably difficult.

Please let me know once you have another bank account...

Tawni

28.05.2019
mbotsford

Do I get in touch with you here with the account data or is there an email where I can send it?

01.06.2019
Planet 7 Casino

Hi Erica- -
The entirety of your archives are finished, so I simply need your wire subtleties. I've sent you another wire structure - it would be ideal if you round this out and send it back to me, straightforwardly. When I have this, I'll ensure your payment is sorted.

Much appreciated,

Tawni

05.06.2019
Planet 7 Casino

Hi Erika- -
I'm SO satisfied to tell you that your payment has been sent off to our processor: 5/22 Paid $227 + no Administration Charge for exchange #132667300. I would expect you'll discover the assets in your account towards the finish of next week.

With respect to the deficiency from your mentioned sum, this is on the grounds that you got a reward ($75 + $6 SLOTSHERO (1 of 999) (30 free twists) + FS)). All rewards are non-withdrawable and all things considered, expelled from your absolute withdrawal amount.

Once more, my sincerest expressions of remorse for the challenges with this.

I wish all of you the best,

Tawni

09.06.2019
KoiSlots

Dear @mbotsford,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.

Thank you for your cooperation.

11.06.2019
mbotsford

I have not gotten payment. Be that as it may, a debt of gratitude is in order for checking in.

I will refresh once payment presents on my account.

Thank you.

15.06.2019
Planet 7 Casino

Hi Erika- -
I've checked with our processor and they've affirmed the wire was finished on the 30th. Considering this, I would expect you'll discover the assets in your account today or tomorrow. ;- )
All the best,

Tawni

15.06.2019
KoiSlots

Dear @mbotsford,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut appropriately. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.

Thank you for your cooperation.

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