Planet 7 Casino - Sitting tight for payments totaling nearly $16,000

User: Allison Hoppe, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 17820 $, Published: 28.04.2019

I am viewed as a celebrity player at Planet 7 Gambling club and it's disillusioning to need to document a grievance. I need help with getting my rewards. I have two issues with this gambling club. Back on Jan 11, I won $4750 and pulled back in two augmentations, the first being $2500 and the second being $2250. On the primary withdrawal, the gambling club kept $500 notwithstanding keeping the reward sum, so my endorsed sum was $1854. I have attempted and attempted to get to the base of this and continue being alluded to and fro among payments and client care. Nobody is by all accounts ready to reveal to me where and why this $500 was kept as a Director withdrawal. I might want help with this, if it's not too much trouble The subsequent withdrawal ($2250) was handled and paid totally.

I have constantly played at Planet 7 for as far back as 4 months and utilizing extra codes. I comprehend the procedure of rewards. I have won an impressive sum and have two endorsed withdrawals sitting tight for payment and I have 5 pending withdrawals hanging tight for endorsement. On Feb 27, I won and pulled back (in two augmentations) $2200 and $2100. The main sum was paid on Walk 29. I am as yet looking out for the second $2100 endorsed on Walk 21. As far as anyone knows, this one has been sent to the processor. On Walk 13, I made my withdrawals of $2115 and $2100. The $2115 was affirmed on Walk 27. This is the last endorsed withdrawal, however I have 5 progressively pending, some of which ought to have been affirmed at this point. The entirety of this ought to be moving quicker than it is, as per gambling club rules/time allotments. The aggregate sum of pending endorsements and affirmed withdrawals (not paid at this point) is: $15940 before expenses and reward expulsion. I have refreshed the entirety of my documentation and bank wire data as I was told this would raise my payout. I'm good to go to get my rewards and have stayed up with the latest. I might want to be paid when possible!

Comments

02.05.2019
Planet 7 Casino

Hi Barbara- -
I'm upset for the dissatisfaction you're encountering with this.

I've audited your account and I see your first withdrawal was at that point sent off to our processor: 4/10 Paid $2080 + $20 Administration charges for exchange #127656394. I would like to be forthright and told you that we're short a processor, so things are a piece more slow getting the wires out.
Your next withdrawal will be sent off to our processor, today. I'll make certain to return with the exchange data in a couple days.

All the best,

Tawni

04.05.2019
Allison Hoppe

Tawni,
Thank you for your help. I will stand by to get notification from you with respect to my subsequent payment being sent to the processor. I have checked my account and I see that the following (third) withdrawal of $2100 has been affirmed too. Presently there are 4 pending withdrawals.
Did you check my account for Jan 11 indicating my rewards and two withdrawals, one of which was the $2500? At that point on Jan 24, that withdrawal was affirmed for just $1846 and ought to have been endorsed for $2346 ($500 distinction). The club 'supervisor withdrawal endorsed' ought to have been just $154 (2x my $70 store) per the coupon rules. In any case, it shows 'administrator withdrawal endorsed' is $654...the distinction of $500. This has never occurred and that $500 ought to be paid out to me as I trust it is a blunder. If it's not too much trouble check for me. I attempted to incorporate picture connections however couldn't stack them here.
Thank you,
Barbara

08.05.2019
Planet 7 Casino

Hi Barbara- -
As guaranteed, your next withdrawal was sent off to our processor a week ago: 4/17 Paid $1999 + no Administration Charge for exchange #128213035.

I'll have to talk with our Payments Director in regards to the coupon evacuations - it would be ideal if you allow me daily or two and I'll be back with answers.

Tawni

08.05.2019
Allison Hoppe

Thanks, Tawni, for your answer.
I despite everything have not gotten any wire transfer(s) and it's been 10 days since a payment was sent to the processor. I check my account a few times each day. It's very baffling. :(
Barbara

12.05.2019
KoiSlots

Dear Planet 7 Casino,

Please let us know whether there's some report with respect to this case.

13.05.2019
Allison Hoppe

As of Friday, 4/26, I have gotten two wire moves.
Much obliged, Tawni. I will be sitting tight for your report on the following wire move and the inconsistency on the Jan 24 payment.
Thank you,
Barbara

16.05.2019
Planet 7 Casino

Hi Barbara- -
A debt of gratitude is in order for affirming the payments you've received.

Your next withdrawal was sent to our processor, at the beginning of today: 5/2 Paid $2100 + no Administration Charge for exchange #130192102.
To respond to your past inquiry with respect to the measure of the reward expelled, you were totally right. The individual creation the endorsements plainly made a blunder - I'm so happy you drew this out into the open. We will add this to your $2000 withdrawal (not your next withdrawal, yet the one following).

I'll return in a couple of days with another update...

Tawni

20.05.2019
Allison Hoppe

To KoiSlots
Kindly don't close my protest. I am looking out for the updates from Planet 7 as Tawni expressed above on May 2. I have not gotten additional payments right now. Ideally a payment will come for the current week.
Thank you,
Barbara

24.05.2019
Planet 7 Casino

Hi Barbara- -
I'm simply flying in to tell you I've given the solicitation for your next payment. I anticipate that this should be arranged, Monday.

When I have affirmation this has been done, I'll be back with another update. ;- )
Have an extraordinary weekend,

Tawni

26.05.2019
Allison Hoppe

Tawni - A debt of gratitude is in order for the update. I got a third wire move on May 9. I will be sitting tight for your next update this coming week.
KoiSlots - Kindly don't close my protest. There are as yet 4 additional payments pending.
Barbara

30.05.2019
Planet 7 Casino

Hi Barbara- -
We're arriving. ;- )
Your next withdrawal was sent off to our processor, yesterday: 5/15 Paid $2161 + no Administration Charge for exchange #131259338. I would expect you'll discover the assets in your account towards the center of next week.

I'll return in a couple of days with more news for you...

Tawni

31.05.2019
KoiSlots

KoiSlots Protests Group has quite recently expanded the reaction time span with an additional 96 hours trusting that Planet 7 Gambling club the executives will before long hop in with a report on this complaint.

03.06.2019
Allison Hoppe

Thank you, Tawni for the update. I will look for my next wire move this week. It would be ideal if you update me as often as possible in regards to the following payment sent to preparing. It's my understanding that the extra $500 will be coming soon, as well.
Barbara

06.06.2019
Planet 7 Casino

Hi Barbara- -
You're totally right - we've joined the two withdrawals into one for this payment: 5/23 Paid $2500 + no Administration Expense for exchanges #132221528, #132593695. I would expect you'll discover the assets in your account towards the finish of one week from now.
I'll return in a couple of days with another update...

Have an incredible occasion weekend!

Tawni

10.06.2019
KoiSlots

Dear Planet 7 Casino,

Please let us know whether there's some report in regards to this case.

14.06.2019
Planet 7 Casino

Hi Barbara- -
I've felt free to place in the solicitation for your next payment to be given - I would anticipate that this should be arranged, Monday. When I have affirmation this has been done, I'll be back with another update.

Have an extraordinary weekend,

Tawni

17.06.2019
Allison Hoppe

Tawni - Thank you for your proceeded with consideration. I got a wire move on Friday, May 31. I will look for the following one.

Thanks again,
Barbara

21.06.2019
Planet 7 Casino

Hi Barbara- -
I was off by a day (sorry about that)- - your next withdrawal was sent off to our processor, Tuesday: 6/4 Paid $2292 + no Administration Expense for exchange #133582911. I would expect you'll have the assets in your account, right on time one week from now. ;- )
Only one more to go...

Have an incredible weekend!

Tawni

21.06.2019
Allison Hoppe

Tawni - Thank you for the update. I will look for the following wire move.
Barbara

25.06.2019
Planet 7 Casino

Hi Barbara- -
I've felt free to place in the solicitation for your last withdrawal- - I expect this will be arranged in the following day or two. When I have affirmation this has been done, I'll be back with another update.

Tawni

28.06.2019
Allison Hoppe

Hello Tawni - Simply telling you I got another payment yesterday, June 13. I welcome everything you're doing on this.

Thanks,
Barbara

02.07.2019
Planet 7 Casino

Hi Barbara- -
A debt of gratitude is in order for affirming you've gotten another payment. ;- )
As guaranteed your next withdrawal was sent off a week ago: 6/12 Paid $2425 + no Administration Expense for exchange #134175603. I would expect the assets will contact you inside the following couple days.

I'll return in a couple of days with news on your next payment.

Tawni

03.07.2019
Allison Hoppe

Hi Tawni - Thank you for this update. I will screen my account for the following exchange and anticipating your next update.
Barbara

07.07.2019
KoiSlots

Dear Planet 7 Casino,

Please let us know whether there's some report with respect to this case.

11.07.2019
Planet 7 Casino

Hi Barbara- -
I've recently glanced in on your account and I see your next withdrawal was sent off to our processor, Tuesday: 6/25 Paid $2243 + no Administration Expense for exchange #134345033.

I'll return in a couple of days with another update...

Tawni

12.07.2019
Allison Hoppe

Tawni - A debt of gratitude is in order for the report on my account. I have not gotten the withdrawal of $2425 that was sent to the processor on 6/12. I expected it at any rate by the 21st however it despite everything hasn't been gotten. So now I have two payments that are with the processor(s). Ideally the two of them will come through soon. I will answer here when I get both of them.

Thanks,
Barbara

16.07.2019
Planet 7 Casino

Hi Barbara- -
I've checked the processor detail and I see the wire from the twelfth was affirmed as finished on the 26th. I would expect at this point the assets have arrived in your account. Would you be able to please confirm?

Much appreciated,

Tawni

16.07.2019
KoiSlots

Dear @Allison Hoppe,

Please make a point to refresh your issue in an opportune way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.

Thank you for your cooperation.

16.07.2019
Allison Hoppe

AG and Tawni - My wire move showed up in my account on Mon, July 1. Much obliged.
Barbara

16.07.2019
KoiSlots

Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.

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