Novibet Casino - Slowing down on a £105 withdrawal

Hi

I stored £30 and another £60 on the sixth April 2019. At that point won £105 on the sixth April I pulled back this cash I at that point needed to verify myself so I sent the records through: international IDs, verification of address and confirmation of card. At that point following 5 days they said its been handled. At that point following multi week I made 10 calls to pursue this where 'Vera' revealed to me various occasions that its all been done from their side and its my banks issue. At that point multi week after this I get an email saying there was an issue with the exchange and its currently back in my account and I required more check. So I called up and grumbled that they misled me saying it was contended from their side and I at that point pulled back once more.

Now I have held up one more week and still no cash now its the 24th, 18 days in the wake of pulling back £105 isn't a ton to me that it will cause me a lot of harm however its more the rule. Joke of an organization, they shouldn't retain cash from individuals this long. Sending me my cash takes 1 moment of their time and ought to be instantaneous.

Thanks,

Jack