NetBet Casino - Not confirming archives sent by email and holding my cash
User: Lambert, Disputed casino: NetBet Casino, Status: RESOLVED, Amount: 50 £, Published: 14.07.2019
Hello,
I stored £40 with NetBet between 12-seventeenth June 2019 (a £30 and £10 store.) I won £10 thus attempted to pull back my full £50.
I got an email from NetBet expressing that they want:
"the front/back duplicates of an official archive to demonstrate your personality
the front/back duplicates of the Mastercard, [***********] you used to store on our site
a duplicate of a service bill in your name (telephone/power bill) gave in the last six months."
I sent them an email, to "support@netbet,com" with a duplicate of my visa for ID, vehicle protection (later) arrangement for address, and charge card for payment.
They have still not answered to three of my messages. Sent on 19 Jun, 28 Jun, and 02 July.
I have had a go at conversing with a specialist on the web and they have said that no messages have been gotten from me. At the point when I attempt to transfer my reports on their online site, the uploader doesn't work.
I have attempted to whine on their live talk system and was told this by their operator. (Felix.)
"I am naming realities here, and this is a reality. Your cash are not going anyplace, and will be pending in your account until we get your archives, along these lines, I emphatically encourage you to send them once more, or transfer them from your account."
I have kept all the guidelines and in light of the fact that I won a small measure of cash, NetBet are attempting to shield me from getting my cash back.
Comments
14.07.2019
NetBet Casino
Hello,
From your screen captures, I can see the size of the records you're attempting to send us is high. Shockingly, we can't get messages above 25MB (size of the whole email, size of the connections and email together), as clarified on our site. This is the reason we wouldn't have gotten your email with documents.
I would propose you send records with littler estimate or send separate messages with the various reports.
Once got, your reports will be looked into and your withdrawal endless supply of your account confirmation.
Best,
Marcel
15.07.2019
Lambert
I have gotten another email from NetBet and this time when sending my archives a robotized reaction has been provided.
17.07.2019
NetBet Casino
Hello,
I can see your reports have now been effectively gotten and looked into.
Your withdrawal was approved on 06.07.2019
Best,
Marcel
17.07.2019
KoiSlots
Dear @Lambert,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.
19.07.2019
Lambert
The cash has now been effectively pulled back. Much obliged to you everybody :)
19.07.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.