MalinaCasino - Incredibly moderate payment
User: maci42, Disputed casino: MalinaCasino, Status: RESOLVED, Amount: 170000 Ft, Published: 06.05.2019
I made a few store with my cards. One is Maestro, and one is Mastercard. I won 170.000 HUF (around 600 USD) and I needed to pull back. My choosed technique was bank move. They dismissed them, since I didnt utilize this technique to store. Is it genuine? In any case, alright, no issue. I choosed other pull back technique, to money out (to my bankcard). They asked my ID, a selfie with ID, image of my two cards. I sent it at any rate THREETIMES for them. Client assistance ask again very similar things, they didnt need to support me, I think. Presently, they said my account is checked and I can money out my cash to my MasterCard. Why I cannot pick my Maestro card?! On the off chance that I could store with this card... The issue that I cannot cause a to pull back reuest!!! System isn't permit me to make the pull back!!! It would be ideal if you help me. I have the entirety of the messages, screen captures about this "torment". I will send you if u need. Thank you!!!
Comments
07.05.2019
MalinaCasino
Dear Tamas,
As a matter of first importance, we need to thank you for the gave records and apologize to the postponement with your withdrawal.
We might want to request that you make another withdrawal demand utilizing bank move as a payment technique, as you needed it toward the start. We likewise need to include, that our Account group attempted to pull back finances utilizing your Visa, in any case, your bank hasn't acknowledged it. We need to guarantee you, that we will discover the arrangement and in the interim request that you make another withdrawal demand, please.
We attempted to contact you out and to call you to apologize for transitory burdens. As we didn't have a chance to address you, it would be ideal if you get in touch with us to get your no store bonus.
In the event that you have any inquiries, simply let us now!
Best regards,
Organization of MalinaCasino.com
10.05.2019
KoiSlots
Dear @maci42,
Please let us know whether there's a report with respect to your continuous grumbling. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut appropriately. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.