Grand Fortune Casino - Account and rewards disavowed
User: mary01, Disputed casino: Grand Fortune Casino, Status: RESOLVED, Amount: 971 $, Published: 15.07.2019
Been playing there for barely any months. My account was checked already.First winning of mine was 500$. It required some investment getting payment. Gambling club expected to in research my account for at any rate at least multiple times. Payment was deferred with clarification it was enormous winning and it requires some investment experiencing process then by gambling club terms. Been reaching them consistently and continually getting a similar clarification its payment office which is liable for it. Messaged them few times
and found no solution. At long last got my triumphant and was sasisfated and continued playing there. I surmise I made stores for about over 1500$. At that point I won again 700$ and mentioned payout. While hanging tight for it played more and had equalization of around 500$ in my parity then abruptly I was unable to sign in to my account . Their answer was my account was disavowed and their desition was last with no clarification. Send hardly any messages requesting to clarify me that is an explanation however found simply disregarded and no solution.
Wouldn't prescribe this gambling club to none. I feel like burglarized in the day:( if it's not too much trouble would you be able to support me ?
Comments
22.07.2019
KoiSlots
This grievance has been revived according to submitter's solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the contest coming to an agreeable resolution.
23.07.2019
mary01
Attaching acc verification
Last winthrow
Last store I made in the wake of prevailing upon 500$ my acc got blocked
23.07.2019
mary01
Etc I haven't send missing records to Crystal Gambling club at that point. yet at the same time a similar individual sends me answer after very nearly 2 months term or following day after I distributed grumble and says my acc is a great idea to go and in the wake of signing in to my acc it gets hindered next time I attempt xd
27.07.2019
Grand Fortune Casino
Hi Simona- -
I've minded your account and I see that your withdrawals have all been paid:
7/17 Paid $458 + no charges Neteller for exchange #26134565 ($345)/26134606($113)
6/4 Paid $513 + no Expenses Neteller for exchange #24484274
There are no further withdrawals to be endorsed or paid.
All the best,
Tawni
27.07.2019
KoiSlots
Dear @mary01,
Please try to refresh your issue in an auspicious way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut likewise. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.
29.07.2019
mary01
Thanks for at long last noting and paying my rewards. In any case, there is as yet missing 500$ parity on my account then you shut it with no clarification so I was unable to make withdrawal. Its unlawful close account and remove balance on my account. If you don't mind would you be able to discount it?
02.08.2019
KoiSlots
KoiSlots Protests Group has recently expanded the reaction time span with an additional 96 hours trusting that Fabulous Fortune Gambling club the board will before long bounce in with a report on this complaint.
06.08.2019
Grand Fortune Casino
Hi Simona- -
You are completely exact with respect to the equalization in your account- - our Payments Director some way or another missed this.
Regardless, the assets have now been paid to your Neteller account (less the expulsion of the assets got from rewards received--DRAGONSTORM $75.00 + Free Turn $12.00): 7/26 Paid $413 + no Administration Charge NETeller exchange # 26425101
I wish all of you the best,
Tawni
06.08.2019
KoiSlots
Dear @mary01,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.
09.08.2019
mary01
Issue has been settled. Tx.
09.08.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.