Frank & Fred Casino - Payments postponed for 55+ days

on May seventeenth I have won 55.000 NOK and 40.000 NOK that I later have mentioned payout around the same time to my ledger in Norway, Sbanken.

Later on twentieth May I have won 47.000 NOK that I additionally that day mentioned payout for. I didn't utilize any rewards, nor have I utilized crusades. The payouts were completely affirmed on a similar day as mentioned. I reacted that I didn't got any email reciepts comfirming the payouts.

Five days have gone with no payment arriving at the account, and I reached the gambling clubs client care to check the status. I was approached to send the account articulation, and further waint for 10 bank days, despite the fact that they state 5 days for the account move. No cash has shown up.

I have been given after reasons all through this period:

1. outsider pyment supplier had specialized issues (Hexopay) - this has caused the defer initial fourteen days.

2. The bank has dismissed the payment (yet I have addressed my bank on a few events inquiring as to whether the payment has been dismissed? The bank has reacted that there are no records of any payments being dismissed, by and by there has not been any payments sees got to be denied in any case - The discussion confirmation with my bank has been sent to the client support on 3 occassions.

3. Blaiming the Norwegian banks again for rejecting the payouts, because of the enactment. (This is completly reasonable, if that was the situation, yet again after a few discussions with my bank, no hint of approaching exchanges could have been situated by the bank, that again consoled me that all the exchanges are signed in their systems and if there and refusals from their side, that would likewise think about their logs - however no record has been found)

I have later given an elective answer for Straight to the point and Fred, completly understanding the circumstance, by rerouting the payouts to my Revolut account, with the Brittish IBAN number, unraveling the circumstance with Norwegian bank denying the payment.

This has totaly been disregarded at after day by day connversation with them, where I unequivocally, day by day demanded rerouting the cash to my revolut, I was informed that the cash has again been sent to the Norwegian account.

I have sent two authority objections, both replied with more reasons. I have requested evedance of payment, in any case the status, I have not been furnished with any. That could in reality back up the explanations that the payments have been finished. Never got.

Friday 21st June, I was told by Tor from Loyality office, that the cash was mentioned back to my player account. It has now gone 8 days, absolutely 55 days since the payout and nobody at frand and fred either needs to reveal to me when I can expect the cash nor on the off chance that I will get them.

I feel I am being made a total bonehead of, and I have never experianced less expert help anyplace else.

I at level 108 at this gambling club, which means precious stone part, next most significant level - the status has nothing to state, eather to this case alone, nor has it any effect on any exceptional rewards or administrations this gambling club professes to offer.

I would appriciate you folks making a survey of this, preferrably notice any players seekimng guidince on your pages to avoid PlayCherry Restricted gambling clubs as I unequivocally susspect that authenticity of their business and their plan of action no else then lawbreaker.

I would appriciate on the off chance that you folks checked this case, I do consider what they will let you know.

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