Cool Cat Casino - Payout not sent to processor
User: Maurice Bode, Disputed casino: Cool Cat Casino, Status: RESOLVED, Amount: 750 $, Published: 08.05.2019
I had a payout by means of wire move affirmed for $750 on 3/25/19 however the gambling club has still not sent the cash to the processor and backing through live visit is requesting that I send in my bank subtleties again despite the fact that I previously affirmed them on various occasions. I was planning to find support from KoiSlots to get the gambling club to send me my cash as they ought to have done weeks prior as per their own terms and conditions. I am checked with the gambling club too, I will significantly welcome any assistance and can affirm subtleties as required. Much thanks to you for your time.
Comments
12.05.2019
Cool Cat Casino
Hi George- -
I'm upset for the challenges you've been encountering with this.
You'll be satisfied to realize that your withdrawal for this account was sent to our processor, yesterday: 5/9 Paid $750 + no Administration Charge for exchange #178237007. I would expect you'll discover the assets in your account towards the finish of one week from now (perhaps sooner).
All the best,
Tawni
12.05.2019
Maurice Bode
Great Tawni, thank you such a great amount for the news! Anticipating your assistance with my Ruby Spaces and Planet 7 withdrawals also, you're the best!
16.05.2019
KoiSlots
Dear @Maurice Bode,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.
Thank you for your cooperation.
16.05.2019
Maurice Bode
Dear Ask Gamblers,
The issue has not been settled starting today 5/14/19, for example I have not gotten my assets yet. In any case, Tawni referenced that they probably won't show up until the finish of this current week so I don't accept there is issue for concern however essentially that it is an instance of trusting that the assets will show up in my account, I will post in this string when they do show up. For the time being however please keep the string open. Much thanks to you. George.
19.05.2019
KoiSlots
Dear @Maurice Bode,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut in like manner. Kindly remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.
19.05.2019
Maurice Bode
Dear KoiSlots,
As of 4:27pm today 5/17/19, I have not gotten the $750 yet to my predefined financial balance despite the fact that the payment was sent to the processor, the issue isn't settled at this time.
23.05.2019
Cool Cat Casino
Hi George- -
Lamentably, we've had issues with our check processor, which has made us move those players mentioning checks, to wires. In doing as such, it's made somewhat of an excess/delay. I've been told I can expect affirmation on the cluster your wire is in, in the following day or two.
I earnestly apologize or this.
Tawni
26.05.2019
KoiSlots
KoiSlots Grumblings Group has been educated by the player through email that their objection has been effectively settled.
The case is by and large formally shut now.