Cloudbet Casino - Anticipating for account check over 19 days

User: lkessler, Disputed casino: Cloudbet Casino, Status: RESOLVED, Amount: 1.6 mBTC, Published: 19.09.2019

Hi,

A barely any days back I began playing on cloudbet again after I was away for a year I never had an issue with them yet this time they shut my account after I won enormous on a portion of their spaces. They shut my account and dropped the entirety of my withdrawals, at that point they send me a mail requesting my KYC reports. I answered with my reports and waited.

It's been 19 days now and my archives are as yet not checked. I reached the help a few times yet found a similar solution each time.

I don't have the foggiest idea how this can take this long on the grounds that on different locales the KYC progress is regularly done inside 24 hours.

Now it appears to me they are simply deferring my payment of around 1.6 btc.

Hope this will be settled soon.

Comments

22.09.2019
Cloudbet Casino

The protest has been logged by our Client support Group who are investigating the submitted records and will be in contact with the player to determine the issue.

24.09.2019
lkessler

Hi,

Starting today I despite everything didn't get reached by cloudbet's client service. Its been an entire month now with no update. The answer above is equivalent to all the previous answers I got from the client assistance live chat.

25.09.2019
Cloudbet Casino

Hi lkessler,
A debt of gratitude is in order for your understanding while we direct looks into your account.
Your records have been confirmed, you will get an email through from our player wellbeing group in a matter of seconds.
Your account, nonetheless, is still under scrutiny because of some gambling club interactivity that we are exploring with our supplier.
We expect to have this examination closed at the earliest opportunity, the deferral is caused as we need to hang tight for a reaction from an outsider.
I will guarantee that you are reached both through email and this string in the coming days.
Respects,
Scott

The Cloudbet Team

27.09.2019
lkessler

Hi,

A debt of gratitude is in order for the quick answer on my past post.

The last answer clarifies why it takes more time for my account to unlocked.
It's acceptable to realize my archives are acknowledged and confirmed on your end.

Expectation the examination with the outsider will be led soon.

01.10.2019
KoiSlots

Dear Cloudbet Casino,

Please let us know whether there's some report with respect to this case.

05.10.2019
Cloudbet Casino

Dear lkessler,
Thank you for your understanding while your club interactivity was inspected by us and the game supplier.
Following an inside and out audit, we have presumed that the wagers you set on the twentieth August on the accompanying games, were done to abuse a blunder where wagers under 0.5mBTC were not charging your account, in any case, rewards were collected and credited to your equalization. In this way, you gathered rewards that you were not qualified for.
GAME NAME BETS PLACED 
Shaolin's Tiger 3,819
Savannah Ruler 634
Sky Barons 39
Geisha's Fan 30
Wild Sierra 23
Mythical beast Egg 22
Book of Spells 27
Wilderness Adventure 14
Disco Fever 9
Lord Arthur 13
Sizable Win 3
Fire 'N' Hot 7
Wheel of Luck 11


thus, you mentioned and effectively pulled back assets that had been gathered because of this blunder, which far surpass the sum you at first kept.
We have since evacuated the undue assets and unblocked your account. The gambling club blunder has been redressed so this won't occur again.

I confide in this meets your comprehension.
Regards,

Scott
The Cloudbet Team

05.10.2019
lkessler

Hello,

I simply checked in the event that I can sign in into my account, however I despite everything got the mistake Off base epithet, email address or password.
I'm 100% certain my secret word and email are right so it appears it's still blocked.

05.10.2019
Cloudbet Casino

Dear lkessler,
An individual from our help group will catch up with you by means of email quickly in regards to access to your account.
On the other hand, you can utilize our all day, every day talk support.
Respects,
Scott
The Cloudbet Team

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