Casino Calzone - Account obstructed for ''security reasons'' for a few days at this point
User: marquardt.blaze, Disputed casino: Casino Calzone, Status: RESOLVED, Amount: 2000 £, Published: 03.05.2019
25/4/19 12pm GMT : Joined and submitted records before saving as I like to get this off the beaten path when opening another account
25/4/19 12pm GMT : First store of £1000 - played a few spaces, lost first deposit
25/4/19 12:30pmGMT : Second store of £1000 - played some progressively then when attempting to change games I proved unable, the site instructed me to contact support and wouldn't open any longer slots.
25/4/19 12:45pm~ GMT : Reached support and was informed that in the wake of keeping £2000 and upwards that an account must be confirmed and this will take 24 hours, account will be secured meanwhile, first time that has ever happened to me.
26/4/19 12:00pm~ GMT : Reached backing to inquire as to why I despite everything can't play any games and was informed that the check group haven't began for the afternoon.. hold up another couple of hours.
26/4/19 6:00pm~ GMT : I'm told my account is checked yet when signing in I get the accompanying mistake : This account has been obstructed for security reasons. Contact support for additional help. This I'm told is the doubt of me utilizing a vpn to play which I've never done, in any case Pekka won't hear me out and reveals to me that I have to hang tight an unsure time for the "security group" to investigate this despite the fact that I'm informed that the talk can see my IP tends to all look great (which obviously they are I've never utilized a VPN) and this is only a mistake.
Fast forward to today I despite everything have no email disclosing to me why my assets are solidified, no timescale when this will be settled only that somebody is "investigating it" and "it requires some investment" I might want somebody in an official ability to please clarify what is happening, support can't do anything which just baffles more and they let me know there is no administration at all and they can't contact the security group.. If you don't mind assist.
Comments
05.05.2019
Casino Calzone
Hi,
Most importantly, genuine statements of regret for the burden of having your account blocked.
Second of all, it shows up your account has been hailed for extra audit. We have reached the applicable office to get a report on the advancement of said review.
Thanks
Club Calzone
06.05.2019
marquardt.blaze
Hello,
I welcome the answer however this has went past only a burden now as my assets have been solidified for over a week.
according to my underlying grumbling I despite everything have no email illuminating me regarding what is being investigated and to what extent this will take. Your reaction likewise has no timescale so it appears I need to stand by inconclusively despite the fact that you have every one of my records that you mentioned. Don't hesitate to ask me further inquiries if required.
Best regards,
Chris
06.05.2019
marquardt.blaze
Hello,
Simply had Amanda requesting more confirmation reports despite the fact that in ticket 245458 on your system I was advised I was completely checked and to hang tight for the hazard group. She additionally blamed me again for utilizing a vpn would someone be able to please raise this to somebody progressively senior as this is silly now.
Chris
07.05.2019
Casino Calzone
Hi
Following heightening of your case to a progressively senior level, your account has been explored further and your account is currently unblocked.
We might want to apologize for the burden caused.
Thanks
Club Calzone
10.05.2019
marquardt.blaze
Thank you to Approach Card sharks for your assistance, this would now be able to be shut as I had the option to pull back my cash. To Gambling club Calzone I won't be back and I would trust anybody perusing this will be reluctant to join. Being blamed for utilizing a VPN at that point freezing my cash for longer than seven days to discover it was an error is a disrespect, Pekka ought to be embarrassed about himself. Much thanks to you to Neil who helped me as best as he could.
10.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.