Box24 Casino - Unfit to pull back any assets from my account
User: Dion Borer, Disputed casino: Box24 Casino, Status: RESOLVED, Amount: 1000 R, Published: 07.05.2019
I have as of late won some cash on this gambling club. Attempting to pull back and get this message.
Sorry, your account balance is lower than the base limit for your accessible payment methods.
No techniques accessible for a withdrawal. If you don't mind contact Backing for more information
There is all that could possibly be needed assets. Have sent 5 messages to them and have addressed more than 8 diffrent aides. Nobody can help me. They are extremely amateurish and rude.
This issue is as yet not settled and at this phase there is cash in the account that cant be withdrawed
Comments
07.05.2019
KoiSlots
Dear @Dion Borer,
Please make a point to refresh your objection as needs be and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for coordinating the KoiSlots Protests Team.
09.05.2019
Dion Borer
After them fixing the withdrawal strategy issue that took 4 days to illuminate, I have presented a withdrawal of R40000 as they exhorted that I can just make one withdrawal for each week and that the maximum is 40k.
at the beginning of today I have signed in just to locate that ALL THE Cash IS Absent IN MY ACCOUNT.
THE 40K WITHDRAWAL IS GONE AND THE OTHER 25K I LEFT IN THE ACCOUNT.
Went onto the visit just to be told its another specialized problem.
Then after some time now I was informed that solitary 1000zar was paid out as the rest are voided coz I played a reward. This is robbery. This club is the most noticeably terrible. I propose to everybody out there to avoid them.
10.05.2019
Box24 Casino
Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has just been affirmed and the assets ought to have contacted you inside 24 hours, if it's not too much trouble affirm that you have gotten your rewards.
In regards to the sum that has been endorsed, the Accounting group found that you have gotten a free reward asserted from a free chip bulletin on the 27th of April, that you played and made a withdrawal demand from.
The Accounting group had the option to favor R1000, according to your account's SIlver celebrity level, while the system deducted the remainder of the non-cashable balance.
Please allude to our Extra Principles page:
Greatest withdrawal sum from free reward cash are as per the following: (I). Essential most extreme R1,000, (ii). Silver most extreme R1,000, (iii). Gold greatest R2,000, (iv). Platinum most extreme R3,000, (v). Titanium most extreme R4,000, (vi). Ace most extreme R5,000.
We are anticipating got notification from you.
Kind regards,
The Case 24 Gambling club team
11.05.2019
KoiSlots
Dear @Dion Borer,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.
Please remember likewise that KoiSlots Grumblings Group keeps up zero resistance towards verbal hostility or some other sort of conduct which could be considered as hostile. If it's not too much trouble cease from utilizing damaging sobriquets starting now and into the foreseeable future, else it might bring about your present objection being dismissed. Your past post has been expelled since it contained expressions we do bot endure, and furthermore parts of the posts were written in Tops Secures and not English, which is all against AGCCS terms
Thank you for your cooperation.
12.05.2019
Dion Borer
Please note that up to this point no assets has been recieved. The last answer said it would be in my account inside 24 hours but then its not.
13.05.2019
Box24 Casino
Hello,
We trust this message discovers you well.
Please note that we have twofold checked with the Accounting group and they affirmed that the payment has been done and you ought to have just gotten the assets, if you don't mind check your account again and let us know whether you have gotten your rewards.
We are anticipating got notification from you.
Kind regards,
The Case 24 Club team
17.05.2019
KoiSlots
Dear @Dion Borer,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your protest will be shut as needs be. Kindly remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.