22bet Casino - Gambling club deferring check and declines withdrawal
User: mrohan, Disputed casino: 22bet Casino, Status: RESOLVED, Amount: 1050 €, Published: 12.09.2019
Hi,
I began an account at 22bet a day or two ago, I store 300 euros with my bank card.
After a couple of days I needed to withdrawal all the cash I won (around 1050 euros, including my 300 euros). I was advised to utilize same technique as store, however it got dropped with the message: "Denied by administrator. (Payment handling error)".
i conversed with the security support over email. since they needed to check me as me. wich I comprehend they must.
i adhered to the directions I got. be that as it may, each time I sent them what they requested, they needed something different as well.
Now I have messaged them following:
-Image of my driver permit, front and back.
-image of my national id with all data, in shading after instruction.
-Image of two distinct bills adressed to my homeadress wich I left in my own info.
-Picture of my bankcard, precisely after directions: the front with the 6 first numbers noticeable and 4 last obvious. the back with the CVC-code hidden.
But all however I sent this, they dont check my account to utilize bank move. I have sent them each image again in one single mail. be that as it may, they dont answer me anymore.
i have been conversing with their talk on my PC. yet, they truly dont wanna help me. I just get guidelines to store more cash with various techniques, so I can utilize it for withdrawal. for exampel "Skrill". so I have registred a skrill account. be that as it may, when I attempt store to 22bet I get a mistake message saying "Equalization payments are not permitted to this dealer.". so this isn't accessible too.
i have been putting all my extra time and energi on getting this fixed in light of the fact that this is cash I truly need. so I need assistance with this downright awful.
Thanks in advance
Comments
13.09.2019
22bet Casino
Dear mrohan,
as we saw you . were attempting to utilize EcoPayz to pull back the establishes, so to utilize this
technique we generously request that you transfer the screen capture wallet account where
we can see the id of the wallet and the data about holder
BR
22BET Team
14.09.2019
mrohan
Hi,
So since my first writing in this string I have been in contact with you over the email "Security@22bet.com".
Since Bank card and skrill didnt fill in as I composed, I was advised to get ecopayz. So I did.
I began an ecopayz account, after guidance I store most reduced cash conceivable to 22bet, I put down a wager with a similar measure of cash on a wager with at any rate 1.1 chances. and afterward I was told do send screen shots proof that I did this. so I did.
it took a few sends to get 22bet happy with this. be that as it may, when they was, they instructed me to send prints of proof of "the full proclamation of ecopayz. (Tab ""Perspective on account statements")". also, proof of my ecopayz account.
so again I took screen capture of this and sent. at this time we were, perhaps, 10 sends around, At that point I got answer that they dont accpet versatile screenshots(wich I figure they could have let me know on the other 5 sends I sent with portable prints).
I sent them PC prints on everything once more. at that point I got asnwer that they dont acknowledge cutted prints, they need full print of boards as well..
So I sent everything again with this information.
Now I have sent print screens of:
- proof of store to ecopayz
- proof of store to 22bet from ecopayz
- proof of my ecopayz account
- proof on cash showed up to 22bet account
- proof of putting down a wager on a similar sum on 22 bet.
- proof of my 22bet account
- proof of full explanation ecopayz
now at last I found the solution "you can no pull back your funds".
So I attempted, with low measure of cash, all cash, and so forth got the content "Solicitation made effectively", and afterward the status is "under survey" for brief most extreme. in any case, nothing worked off course.
I got this message everytime: "Dismissed ( Discover explanation behind refusal )"
and reason: "Withdrawals are just conceivable utilizing similar subtleties that were utilized to make a store. In the event that you store cash by means of various payment techniques, you ought to pull back cash with respect to the sum you have kept by means of every payment method.".
my last mail was this data to them once more. and all I got back was "Beloved client, cause a to pull back solicitation with Ecopayz.. as I wasnt getting that.
So im back at the starting point once more. If it's not too much trouble help
14.09.2019
22bet Casino
Dear mrohan
you withdrawal demand is approved!
BR
22BET Team
15.09.2019
KoiSlots
Dear @mrohan,
Please make a point to refresh your issue in an auspicious way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.