21 Dukes Casino - Proceeded with deferrals and reasons - non payment of withdrawal
User: titus87, Disputed casino: 21 Dukes Casino, Status: RESOLVED, Amount: 420 $, Published: 18.05.2019
I have been attempting to get my first withdrawal with this gambling club prepared in an opportune way, yet it appears steady slowing down, reasons, and postponements are a typical topic.
I was an endorsed (with all archives acknowledged) confirmed account with 21 Dukes gambling club previously and withdrawal was mentioned. My solicitation of $420 to pull back was initially sent in on the sixteenth April 2019. Albeit all my bank subtleties are filled in on their own site structure, I discovered that they additionally require a similar data independently in an email to their accounts dept also. They turned around my withdrawal 3 days after the fact on the 19/4 without my consent and set the assets back into my playing account.
I then sent through the bank subtleties by means of email, and needed to demand a similar withdrawal again on the 19/4. It took 5 days until it was endorsed and evidently wire moved on to me on the 24/4. I was told by means of visit and messages diverse time allotments - in some cases they would state 3-5 business days for an exchange, and different occasions "as long as" 7 days.
I kept following up on progress, and messaged for clarification on the sixth May (12 days after endorsed/move, 17 days since demand, 8 business days since xfer) and requested exchange subtleties so my bank could start a follow. I got a deferred reaction 4 days after the fact on the ninth May saying their was a "specialized issue" with their bank, again giving no exchange subtleties, and expressing the xfer will be reprocessed again and take up to 7 business days once more. This will make it well longer than a month since my underlying withdrawal request.
I am past disappointed with this Club and their horrifying withdrawal delays. This ought not be a worthy time allotment with regards to withdrawals considering stores are prepared right away.
Any help acknowledged as I have depleted consistent talk and email options.
Comments
18.05.2019
21 Dukes Casino
Hello,
We trust this message discovers you well.
Please note that because of specialized troubles experienced by the bank, the Accounting group needed to reissue the payment on May eighth, when they were advised that the exchange was not effectively finished.. It would be ideal if you permit up to greatest 7 business days for the assets to arrive at your account. the Accounting group will stay in contact meanwhile too, in the event that you need any additional data with respect to the payment.
We apologize for any burden brought about by this and we value your comprehension in this issue, we are anticipating got notification from you when the rewards contact you.
Kind regards,
The 21 Dukes team
18.05.2019
titus87
Hi,
This is a similar data I have recently gotten by email.
What I would ask further to this is for what reason when I messaged and mentioned further exchange subtleties, with the goal that my bank could execute a follow on the wire move, (at my expense - which I'm glad to do just to get exact and genuine data), anyway you wont appear to give this?
Rather I am educated by you that unexpectedly (in the wake of requesting exchange subtleties), and after more than about fourteen days since move was evidently played out, that there was "specialized troubles". Okay detailed what specialized challenges really implies? From your bank? Or then again my bank? With no subtleties how might I be certain that in an additional 7 days as you state there basically may be another "specialized issue" once more?
Coming as long as a month for a withdrawal truly shouldn't be alright in any capacity for a trustworthy casino.
I will obviously need to hang tight for an additional 7 days presently, anyway replies to any of the above inquiries would be exceptionally valued.
Thank you
22.05.2019
21 Dukes Casino
Hello,
We trust this message discovers you well.
Please note that the reference number for the payment that has been reissued on the eighth of May is 263013306. Our Accounting group is observing the exchange to ensure that everything runs easily and that you will get your rewards at the earliest opportunity.
We apologize for any bother brought about by this circumstance and we value all your understanding, we are anticipating got notification from you when the rewards arrive at your account. Meanwhile, we are at your full removal should you need any additional data with respect to your account.
Kind regards,
The 21 Dukes team
22.05.2019
KoiSlots
Dear @titus87,
Please make a point to refresh your issue in a convenient way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.
23.05.2019
titus87
Hi,
At long last a goals. Assets got in my account sixteenth May 2019.
Ideally any future potential withdrawals will be progressively straightforward and concluded inside a convenient way (not one month).
Thank you to KoiSlots for giving this intervention stage and your help. Everything appears to move and procedure faster, however ideally this is an erratic and future grievances will not have to be raised.
Best regards
Mike
23.05.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.