21 Dukes Casino - Payment refusal, account erased and business relationship finished on their part, after withdrawal finished, confirmed and affirmed.

User: dherman, Disputed casino: 21 Dukes Casino, Status: RESOLVED, Amount: 1800 $, Published: 30.09.2019

I've been attempting to make a withdrawal of $1800 throughout the previous 4 months. In the wake of presenting my archives and confirming my account, after various endeavors, my withdrawal was at last endorsed. They stated, that the assets would be in my account in 3 to 7 business days. Not by any means seven days after the fact, I got another email expressing that 21 dukes, have cut off their business association with me and my account has been shut, with no clarification. Not certain where to from here. Thanks

Comments

30.09.2019
21 Dukes Casino

Hello,
We trust this message discovers you well.
Please note that we have reached the security group to examine your case completely and we will hit you up at the earliest opportunity. Much obliged to you for your understanding meanwhile.

Respects,
21 Dukes

01.10.2019
dherman

Thanks, still no assets have made it to my account and my 21 dukes account is still cancelled.

03.10.2019
21 Dukes Casino

Hello,

We trust this message discovers you well.

Please note that the account has been shut by Security and The executives following an audit of your account, anyway we might want to benevolently request that you check again if the rewards contacted you, they ought to by most extreme Wednesday, day's end, in the event that they have not as of now. If you don't mind affirm once you have gotten the rewards.
Thank you for your understanding and comprehension, we are anticipating got notification from you.

Regards,
21 Dukes

04.10.2019
KoiSlots

Dear @dherman,

Please make a point to refresh your issue in an auspicious way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.

Thank you for your cooperation.

05.10.2019
dherman

Hi there,

I despite everything have not gotten any funds.
You said, the most recent would be COB today. Nothing received.

07.10.2019
21 Dukes Casino

Hello,

Thank you for returning to us.

Please note that we are investigating it with the Accounting group and we will hit you up with a report on the payment at the earliest opportunity.
Thank you for your understanding.
Regards,
21 Dukes

09.10.2019
dherman

Hi there,

Got an answer from security and they said there was specialized issues which is the reason I haven't got my assets. They disclosed to me it ought to be in my account in another 7 business days.
Thanks

12.10.2019
21 Dukes Casino

Hello,

We trust this message discovers you well.

We might want to reconfirm that the payment has been re-given and that the rewards should contact you by most extreme Wednesday, one week from now. It would be ideal if you affirm once you have gotten the winnings.

Thank you for your understanding and comprehension, we are anticipating got notification from you.

Regards,
21 Dukes

15.10.2019
KoiSlots

Dear @dherman,

Please make a point to refresh your issue in a convenient way and let the KoiSlots Protests Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your protest will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is a must.

Thank you for your cooperation.

18.10.2019
dherman

Thankyou, I have now gotten the assets. Anyway my account is still disabled.

18.10.2019
21 Dukes Casino

Hello,

Thank you for hitting us up.
We are glad to hear that you got the rewards and we value your understanding and participation. Should you need assistance with anything at all later on, kindly don't spare a moment to tell us.
Have an extraordinary rest of the week,
Regards,
21 Dukes

21.10.2019
KoiSlots

Dear @dherman,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut appropriately. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.

Thank you for your cooperation.

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